Hi Team,
This message i am dropping to make SONY team realize how irresponsible and neglectful the SONY SERVICE CENTER team is. I own SONY XERIA NEO L. It was under warrenty when when i dropped it to the service center. The issue persisted of not taking charge. its been month, i have not yet received my phone. Earlier it was charge, then hardware, then became eventually motherboard issue. Device did not even completed its 1 yrs and stopped functioning.
Now there are two solutions to it, if device is not functioning then SONY TEAM should repair it.
secondly, if you do not have parts to repair it, then replace device and return to the customer.
Rigoursly, following with SONY SERVICE CENTER, BANGALORE-INDIRANAGAR. Inefficient team, with no Proper communication and flow of work. Every day with new story, and i am not jobless to keep following up like this.
Holding it for more than one month, and waiting for getting approval for a replacement device doesnot make any sense. Ideally, it should not take more than, 10 day that too in critical scenario.
This i would like to point directly to the Technical Team along with marketing team. do you guys really think that annoying customer would lead to any set of publicity. I am afraid, it would not.
SONY stands out for its brand in the market and you guys are spoiling it. Me been waiting for more than a month, patiently, just for my device. WHAT IS GOING ON. IF YOU GUYS CANNOT TAKE CARE OF YOUR CUSTOMERS , PLEASE STOP LAUNCHING YOUR PRODUCTS, AND IF YOU DOING SO THEN PLEASE MAKE IT ERROR FREE, EVEN THOUGH YOU GUYS HAVE ERROR AS ANY TECHNICAL TEAM WOULD FACE, THEN TRUST ME HAVE SOME COURTSEY TO RESOLVE IT, WITH GOOD FEEDBACK FROM CUSTOMER.
These resson is suffice enough to make you guys understand that going forward in future i would not opt for SONY. and this is what i would reccommend strongly. You guys made me yell, put me into anger situation, made me run 3 times for jst my device, and Trust me i am hating it to the core. THis complain is secifically to the SONY SERVICE CENTER, INDIRANAGAR, BANGALORE along with Management Team. i Also want this to be heared by the Leaders of SONY who is heading it, branding it in the market, without gud service to the customer.
The only last thing i would like to say would be, I AM SINCERLY DISAPPOINTED FROM YOU GUYS.
Thanks
Ambika
