Join now - be part of our community!

my Xperia z3 physical shutter button doesn't work

sintia
Visitor

my Xperia z3 physical shutter button doesn't work

My physical shutter button doesn't work well, its working when I press half button, but when I press full button, it can't capture the picture, do I need replace my camera button?
1 REPLY 1
Thommo
Genius

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

However if the above fails then you would need to either return your device to the place of purchase or contact Xperia care and have your device inspected http://www.sonymobile.com/global-en/support/contact-us/