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my xperia z2 wont turn on

zKranky
Visitor

my xperia z2 wont turn on

I plugged it into charge and the red LED wont come on.

I'm just hoping someone can help me

3 REPLIES 3
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_alexdon_
Expert
zKranky
Visitor

Basically does what I said in the title, tried the force restart but it didn't work. Please help 

Thommo
Genius

Sorry to hear this but in circumstances like this the best advice we can give is for you to return your device to the place of purchase or contact Xperia care to have your device inspected http://www.sonymobile.com/gb/support/contact-us/

You could try performing a system repair but I'm not sure this will work given the circumstances you have however if successful then this will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP