M2 Aqua Not Charging When Switched On

[ItsM3Liz]

I am having a charging problem with my M2 since last night. It only charges when my phone is switched off. As soon as I turn my phone on, it stops charging. I have used the reset button, and it made no difference. I have also tried to use different chargers, also to no avail.

HELP! 

[xavinux]

Hi @ItsM3Liz

Please, first run a backup of the device information. Perform a system repair using PC Companion or Bridge for MAC. The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery. Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds) Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. I´m at disposal for any question.

[Uliwooly]

@ItsM3Liz

What if you use different cables and/or wall chargers?

[ItsM3Liz]

I have tried different cables and wall chargers.. I will try xavinux's suggestion and give feedback.

[xavinux]

Hi @ItsM3Liz

Keep us updated of your results. I'm at disposal for any question.