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Help to unlock Z1

chris3160
Visitor

Help to unlock Z1

Broken screen replaced. Sim card had been removed before taking to get repaired. After repairer tested with a different sim card, then put original sim back in, now screen is locked and can't find a password to unlock it. Can anyone help?

1 REPLY 1
Thommo
Genius

If it's a security pin then try MyXperia to change the Pin code or your only other option unfortunately is to perform a system repair

Performing a system repair using PC Companion will factory reset your phone and erase all data

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP