Just spoken to three Meadowhall on 0114 256 8797 who informed me that as sony are the manufacture they only have a exchange day of 28 aftet the handset on a pay as u go device with the sim only deal per month and not down to those to exchange i have advised the quote about law and they say its still down to sony to exchange
i agree with everything u said about it and i will be explauning this aswell to them that i found
I bought the phone myself
If you bought the mobile phone yourself without any monthly contract, then it’s the retailer and not the manufacturer or service provider who is responsible for dealing with your complaint.
So, for instance, if you bought an iPhone from Carphone Warehouse and it developed a fault, you must make your complaint to Carphone Warehouse, not Apple.
Under the sale of goods act any product you buy must be as described, of satisfactory quality and fit for purpose. So, if your phone develops a fault you could be entitled to a full refund, repair or replacement.
Your options depend on what’s happened and how old the mobile handset was when it developed the fault.
If the fault develops within six months the law assumes that the fault was inherent in the phone unless the retailer can actually prove otherwise.
After six months, you may be required to prove you didn't cause the fault, for example by mishandling the phone or dropping it in the bath!
My mobile phone has a manufacturer’s guarantee
In addition to your rights under the Sale of Goods Act, your mobile handset will normally have a manufacturer’s guarantee. You could claim on this if your mobile develops a fault during the guarantee period.
If a fault occurs after purchase, pursuing the guarantee may be your best remedy. It’s worth contacting the retailer first to see if they will be willing to pursue the guarantee on your behalf.
If not, contact the manufacturer directly. The manufacturer must do whatever it says it will do in the guarantee, usually this will be to repair or replace a faulty item.
Don’t be fobbed off
If you encounter a retailer that refuses to refund, repair or replace a faulty item, you should complain in writing to the store manager.
We've often heard of retailers passing the buck when it comes to taking responsibility for products after they develop a fault.
Don't be fobbed off though. If you want to get a result you need to be prepared to be persistent.
If you know your rights before you proceed, that will put you on a better footing from the outset. Our advice is to persevere!
Ombudsman Service
Every mobile phone provider must belong to one of two telecoms dispute resolution schemes, Cisas or the Communications Ombudsman Services.
So if you have exhausted your provider's internal complaints procedure you can escalate your complaint here.
Note that the Ombudsman Service and Cisas only deal with complaints about mobile service providers (the company you pay for your service), and not about other mobile phone retailers that 'resell' mobile contracts but don't operate their own service (for example, Phones4U).
