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Headset not detect on phone

jmk159
Visitor

Headset not detect on phone

Hi >>>> my xperia z2 does not detect the headset when i plug it into my phone 

>>> NOTE 1<<<the model of the headset that came with my phone is >>> MH4010c

>>> NOTE 2<<< my headset work on other device

>>> NOTE 3<<< I try more than one headset but problem still

please help me to solve this problem

10 REPLIES 10
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Uliwooly
Expert

Test the headphones with another device, also restart your phone 

jmk159
Visitor

my headset work on other device Slightly_smiling_Face

profile.country.GB.title
Uliwooly
Expert

Do you have any other headphones that you can test with your Z2? 

jmk159
Visitor

yes i try more than one headset but problem still  

profile.country.GB.title
Uliwooly
Expert

restart your phone and check again 

if that doesn't work then check if there's any dust inside the 3.5mm connector 

jmk159
Visitor

sorry but i bought my phone since 7day ago

and when i plug the headphone i hear a sound such as a( tick  tick tick) in headphone 

then it stop

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Uliwooly
Expert

Re-install the latest update with PCC and check again, if that doesn't work then take it back to the store

PC Companion (PCC)

Bridge (for Mac)

 

 

 

Alternatives on How to backup Xperias

 

http://talk.sonymobile.com/thread/36355

 
jmk159
Visitor

my phone is updated to the last version of sw. using Sony PC Companion 

thank you so much i will go to store:smileyhappy:

profile.country.GB.title
Uliwooly
Expert

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