Front camera in black screen

[Eloi1]

Front cam isn't available after updating to 5.1.1, is there any patch or fix for this?

[_alexdon_]

Can you check if the same occurs in safe mode?

[Jake-SonyXperia]

Hi Eloi1,

Welcome to the community,

Have you tried a simple clearing of the Camera applications?

Menu > Settings > Apps > All > Camera > Clear Data

Let us know how you get on with both processes.

[Eloi1]

Yeah but it did nothing... Still stays as it is...

[Eloi1]

Also... It didnt do anything to fix the problem

[_alexdon_]

@Eloi1 Both things we have suggested didn't work? Are you willing to perform a software repair?

[Eloi1]

Yes please. Appreciate it much. Thanks. How?

[_alexdon_]

Perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).