E4G hangs and restarts

[PetrE4G]

Hello,

I have a problem with my Xperia E4G phone, it sometimes hangs, then display goes off, and after a while it is restarted automatically - rebooted. First time, this occured immediately after couple of seconds during first setup of system in wizard - after first boot. So no user app installed, nothing changed yet. Then it happend 2x next day. For another 2 days it was working properly and then it happend again - freeze, display off, restart. It occurs randomly and obviously it is not app related.

Has somebody the same experience? Is it bad phone - HW problem? Or is it related to some preinstalled SW or system itself? I read similar complaints of some users on some eshop forums, so it seems to be not so rare issue.

Should I send it back to seller or is it known issue and some SW update is planned?

Thanks.

[PetrE4G]

Hi,

I am very disappointed, phone is still freezing and restarting... 1 or 2 days without any problem, then next day it froze 4 times!!!

Absolutely randomly and unpredictable - I hope that the service can reproduce it.

Hard reset, repaired via PC companion, no SIM, no SD card inserted and still freezing. Update 25.0.A.2.14 not available yet for my phone (why? it was released one week ago).

15th of June I sent email to Sony support describing the problem, ack received, registered as reference number 1-19634598669, but no reply yet, for 10 days, really great support.

I would have to send it to service. Protection glass (that I bougth for it) will be lost with this broken phone. I regret I bought Sony phone, I was using HTC and Samsung phones and there was no problem with them. I have tried Sony and it seems to be big mistake. Interesting HW configuration, interesting price (E4g), but poor quality.

But thanks for the experience......