cant hear other party~~ need help

[sakuya]

Why i cant hear the other party when im using normal phone call but i can hear them when im using internet call??? Even if i plug in the earphone or headphone...i still cant hear them if i use normal call.....i can hear the song,i can hear them when i use internet call but i cant hear them when i use normal call....

[Phy]

1 settings  
2 call settings
3 uncheck microphone noise suppression

[sakuya]

I will try

[sakuya]

Still not working...well actually the day before...my phone did accidently fell on the floor...but it work normally....it start today...and i thought it was the speaker that broken...if it was the speaker why i still cant hear other party when i attach the headphone when using normal call??

[Phy]

contact your local Sony Xperia Support and have them evaluate your phone and check for hardware issues.
http://support.sonymobile.com/global-en/contactUs/

[SophiaW]

Hi sakuya, something you could try is running a Software Repair on the phone to see if it helps. 

Download the PC Companion software and install it on your PC.

The Software Repair will delete user data, heres how you can back up your handset:  

1. Go to Support  to install PC Companion on a Windows computer. 
2. When installed, start PC Companion on the computer. 
3. Connect your phone to the computer using a USB cable. 
4. Click Start under Backup & Restore. 
5. Follow the on-screen instructions.

Now you can begin the Software Repair.

1. Install and open PC Companion then select Support Zone.

2. Phone Software Update.

3. Start.

4. Repair Phone

5. Continue

6. Accept data removal

7. Next

8. Wait for prepare

9. Select Phone

10. Follow the connection steps

Note: The phone needs to be turned off during the software repair & isn't required to be connected to your PC until step 10.