Cannot Backup Encrypted Sony Xperia Z1 - Looking For a Work Around

[amyz09]

Hi all,

Looking for help on how to backup my encrypted Sony Xperia Z1.

When i attempt to use Sony PC Companion, i get a backup error due to the encryption. 

Anyone have a suggestion on an alternate means of backup? 

Thanks heaps!

[_alexdon_]

http://talk.sonymobile.com/t5/Xperia-Z1-Compact/Backup-with-PCCompanion-and-encrypted-Smartphone/m-p...

[plaurits]

I have same issue with Z3 compact. So I have approached Sony support and they clain that this is not an error!.

Obviously this is an error,  hence I am escalating this at Sony to provide procedure to backup encrypted phone.

There are a number of 3.party solutions available (even wo rooting), however these are of course not supported by Sony.

Currently I am using holo backup as a WA for making backup. This is *not* a complete backup, however it captures all user data.

[vrp1]

Hi, Please deactivate security-> device administrators -> uncheck protections, then start backup