I sent my Xperia Z3 in for repair for a broken screen, their estimated turnaround time is 14 business days however my phone has been at the factory for 24 business days with no updates. (It arrived at their facility on September 15th and it is now Oct 19th)
I have contacted support to escalate but that has not done anything. I contacted support today and they just told me they would put in a request for information which could take 48 - 72 business hours. Every time I contact support they have no information and they just tell me to come back later.
Has anyone else gone through this horrible RMA process. Any tips or tricks to escalate? Any ways to get this sped up? How long did your RMA take?
