Join now - be part of our community!

Blank black screen on Z3

Markybean
Visitor

Blank black screen on Z3


Hi I'm with Xperia Z3 , 3 days ago.. Last night it turns completley blank black screen while in the process of updating an app. Have tried to hit the reset button and the volume up and powerbutton trick but it doesnt work.I cant see any logo or splash screen. Now, I'm deciding to visit the store bought it and see what they can do. Can they possibly replace my phone or will just fix the issue?.. I'm afraid my important pictures can't be recovered Slightly_frowning_Face
Really bad experience for my first android phone from a long time windows phone user
7 REPLIES 7
Thommo
Genius

When you hold the volume up and power buttons do you receive any vibration feedback? you should receive 3 - If you feel 1 then keep those buttons held down untill you feel 3 then try starting your phone

Markybean
Visitor

Yes It just turns off after 3 vibrates. Still blank black screen
profile.country.GB.title
Uliwooly
Expert

Please contact your local Xperia Care

http://www.sonymobile.com/global-en/support/contact-us/
Markybean
Visitor

My phone was replaced. I did go to a Sony Service Center and ask for a Technical Report Assessment and then go to the Store where I bought my Phone.
profile.country.GB.title
Uliwooly
Expert

Great news
Cpolley
Visitor

I have now got the same problem with my z3 going to take it back to the shop if they can't replace it i will send it to Sony for repair
evil-bluto
Visitor

Just had this isue for the first time in the (almost exactly) 1 year that i've had my z3.

It pulsed 3 times and then restarted. Thanks for the tip!