Hi WZ,
Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
With the information supplied, I suggest performing a software repair on the handset, as it seems the install did not complete correctly. Please use the instructions below to perform this task.
PC Companion
Be sure to have the handset disconnected and turned off completely when performing the below instructions.
To repair the phone software
1. Install PC Companion on a Windows PC from Support
2. In PC Companion, under Support Zone and click Start.
3. Under Phone Software Update, click Start.
4. Click repair phone.
5. Follow the on-screen instructions.
I hope this helps.
Don't forget to mark posts that answers the topic as Accepted Solution.
If you find any post helpful, press Kudos.
What are your thoughts about this forum? Let us know by doing this short survey.
