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After I soaked in salt water

Spawned321
Visitor

After I soaked in salt water

Hi there, so this is my situation. I recently been having a good time to a very good paradise. Making photos while swimming I use this Touch block app to make things easy when the phone is wet. Yes it was very good, I took a lot of pictures untill my phone drained all its power. Since I am on an island far from the resort, I charged my phone with a Power bank (Which I used several times) ad of course before I charged my phone I wipe it clean and dry, open the MicroSD and Charging lid just to check if did the water penetrated and found all is good and dry. Then I just left my phone there charging while Im havng a good swim.

I came back for some refreshments, I noticed my phone was charged upto 14% then its heating very much not the usual heat I ever experienced before. I quickly plugoff the charger and inspect my phone. I noticed the camera lens covered with moist inside. The phone is still operating when I turn it on, but I was unable to touch it, I mean the screen is not working. I didn't saw the Touch block app was running according to the notification bar and on the screen. I tried the bottons and it does works fine. After that I noticed the walkman was running and playing music but there was no sound, I tried to put my MDR-V55 and I can listen the music was playing at all. I tried to turn it off but I can't touched the screen. What I did was I took the Sim and put it back again just to make a restart. What happens next was annoying because it didn't fix the problem. The screen is still not functioning and the walkman is running. My first and best option was to wait untill I get home and repair my phone through PC companion. Far from home and my the battery is draining, I didn't make it my phone is all out of power.

Yeah finally I plug it on the PC and now nothing happens. It does something but not charging at all. The Notification light turns red when I plug it then some notifications on the PC that USB was connected then my Phone displays battery charging then suddenly disapprears but the red notification light is still there yet I can't do anything with it by pressing the power botton. I waited for about an hour to see a difference while it was still connected in my pc. After the waiting nothing happens, the notif light was still red and not charged at all. I plug it on a wall charger and got the same results, Charging battery appears then a just vanished instantly.I don't really know what just happen, but I feel like it has something do with the water and the touch block app that makes all the system crashed? LOL! I really don't know. 

Can anyone please help me with this problem? I will really appreciate it. I was thinking now to surrender it and take a new one since it is still covered by the warranty. But I bougth this phone on Dubai and I am from Philippines it will not be easy so my last resort will be consulting you guys here or went to a local sony store. 

5 REPLIES 5
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Uliwooly
Expert

Sorry to hear that but you should contact your local Xperia Care Center

http://www.sonymobile.com/global-en/support/contact-us/

Spawned321
Visitor

I probably will :smileysmileythumbsup:

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Uliwooly
Expert

Keep us updated 

Spawned321
Visitor

Yeah! so I went to our local sony store, here was the consultation ended. They say they  will not receive any foreign units as of for warranty. They can repair it though but it will cost a lot since it will be treated as not under warranty. And the process is very slow here I can tell. They need to shiped my unit to our capital City which is in Manila, I am from Davao City by the way. I show them my warranty card and explained what happen and they said the only thing I can do for now is to avail the repairs costs or I can send this back through the shop in Dubai. And now here I am trying to contact the guys from Dubai.

Its funny because when I read the terms and conditions on the warranty card it say's:

(What is not covered: The warranty does not cover battery, accessories, damage to the product by any including accidents, contact with water/liquid/spray/humidity, electricity surge, impact, fire, sand. The warranty also excludes damage due to regular wear and tear. )

I am not sure whether they want to fix or not. LOL! And in my case this terms where really applied. Anyway I will try to email them what can they say about this problem of mine.

Tags (1)
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Uliwooly
Expert

Sorry to hear that but indeed I know that there isn't international warranty offered by Sony, which is disappointing on such a huge company 

This looks promising 

http://www.reviveaphone.com/