Microphone only works on ultra xa1 speaker

[Angie211]

Microphone only works on ultra xa1 speaker

The microphone only works in speaker or hands-free for all applications

Micrófono solo funciona en altavoz xa1 ultra

El micrófono solo funciona en altavoz o con manos libreslpara todas las aplicaciones

[Uliwooly]

@Angie21 

I've edited your post as this is an English only forum, you can use Google Translate to reply and/or post.
 Could you test your device?

Settings > About phone > Diagnostics > Test

Oreo

Settings > Support > Tests

[Martin1]

Hi @Angie21, I am sorry to hear about this. Let me see if i can be of any help here!

As @uliwooly mentioned, it is a good idea to test the functionality of the microphone using The test function in the support application. In order to find this feature, find and tap Settings > Support > Tests > Microphone. 

The XA1 Ultra has a total of two microphones. A main microphone located at the bottom of the display used in calls and a secondary microphone used for other recordings such as video and calls on loudspeaker. To see where these microphones are located, please see item 4 and item 11 the overview of XA1 Ultra.

If you have a cover, case or protective film,  try to remove it and see if the microphone quality persists. another thing that you can check is so that there is no water or dust blocking the microphone or the area around the microphone.

Another thing that you can try is to reboot your phone in Safe mode. All apps downloaded from Play store is deactivated in safe mode and by doing this you can see if there is a downloaded app that is causing this. For more information and instructions on how to enter safe mode, please click here. 

If none of these measures manages to improve the sound from the microphone I would suggest that you try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first. 

Try these measures and let me know how it goes!