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Finger print sensor XA2 not working

Luke10
Visitor

Finger print sensor XA2 not working

I recently got the Xperia XA2 and have been using it for around a week and all has been fine. However, the finger print scanner is no longer working. When I go to add a new fingerprint, it immediately comes up with a message saying it is unable to add another one. Has anyone else encountered this problem?

13 REPLIES 13
Hernando
Visitor

Same exact problem, is there a solution? 

Giulia_beta
Visitor

Sake problem! And I've been using the Phone only for one day!

ArturooTz
Visitor

I just bought an XA2 Ultra like 2 weeks ago and set up the fingerprint unlock and everyhing was OK but last night the phone fell off my pocket while I was sitting down (not even a 2 feet fall) and sudenly the fingerprint sensor started failing on me. I erased the configured fingerprints and tried to make a new one but it didnt even let me because it throws me a message that there was an error trying to detect the fingerprint.

Is this fingerprint sensor that bad quality? Now I cant find any replacement on the web and I really dont know what to do. If anyone finds a replacement please share the link!

EDIT: I found a replacement on eBay! 

https://www.ebay.com/itm/Fingerprint-Sensor-Flex-Cable-for-Sony-Xperia-XA2-Ultra-H3213-H3223-H4213-H...

If I buy this I will be updating this post in order to share my conclusions Winking_Face

LALAINE2
Visitor

The same Happens to my Sony xperia xa2 ultra. And so far Sony never responded to to any of our inquiries!! This will be the last time I will purchased Sony phone  Will stick with Google phone.