the glass screen; the substrate beneath the screen has a small crease. Noticed upon unboxing; contacted customer service -> They refused to help because the warranty doesn’t cover physical defects.
I can return the device, but given the dishonesty involved, I'm afraid I'll never get a refund. Even if everything works out, I'll still lose the value of the promo codes I used... And the accessories ...
Extremely disappointed with the quality control and even more so with the customer service. I will never buy a Sony product again, whether for personal or professional use. (I responsible for purchasing electronic equipment as part of my daily work.)
