Hello,
I have a Sony Smart TV Android KD-55XE8096.
Lately it keeps freezing, and will no longer respond on remote or tv buttons.
Even if i remove from power outlet for minutes, still frozen.
The only way to have the tv useable, is to perform hard reset/factory reset: keep pressing tv buttons: "power" and "minus sign" while connecting tv to power outlet.
Various frozen behaviours:
- display SONY logo, and does nothing (led not powering on)
- blank screen (no backlight, like it has no power at all, no led)
- black screen, with led still powered (backlight is clearly visible)
NOTE: Every time a hard reset is performed, tv will restart and wipe data twice.
Example - first start, will let me config stuff, and then in a random time between 1 min and 5 min, will write again "erasing" and will re-perform hard reset.
I have latest firmware for this tv 7165, installed a couple of years ago.
So basically to hard reset the tv i lose ~10 to 20min.
I need help:
- Is there a known fix for the issue?
- Can i downgrade/rewrite firmware? Maybe is corrupted?
- If i go to service - what do i tell them to do? Change what?
- Is there any way to backup config from tv, and restore?
- How can i force TV OS t o reboot without hard reset?
Thank you.
