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WH-1000xm4 turning off randomly

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Sxmeday
New

WH-1000xm4 turning off randomly

Hi, my XM4's have started turning off at random intervals when I'm listening to music. I have experienced this for the past few sessions of listening hoping it'd just be something that resolves itself but it hasn't. Software is fully up to date and they are on a 90% charge. Any help would be appreciated.

TIA.

3 REPLIES 3
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Joe_Dohn
Specialist

Does this happen on the latest software version for you?

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Sxmeday
New

  • Yes unfortunately, I've experienced this 3 times today even after updating. I'm unsure if I've just gotten unlucky with receiving faulty headphones.
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Joe_Dohn
Specialist

Have you tried resetting or initializing them after the update?