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Suddenly the ambient sound function isn't working. There is no difference between Ambient Sound Control on or off, even when turned up to 10 on the app. Is there a quick fix for this or is it likely to be a fault? They're less than a month old but I know Currys will not replace them without sending them away. Would it be quicker to take them to a Sony repair centre?
Assuming from what you've said that they were working fine on ambient before, have you tried resetting them to the factory settings?
https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html