Recovery Tool Stopped Working, and other error msgs!!

[ling1979]

Hi everyone,

I have just bought a brand new VGN-N21E and I LOVE it!! Only problem is it's started to bring up a few error messages whenever I start up:-

oobefldr.dll
rthdvcpl.exe
0x000007b

It says these applications aren't compatible with Windows or something along those lines.

Then a Windows error msg comes up saying "HD Audio Control Panel Stopped Working".


Today, I tried using the Recovery Tool, looked all ok, put my DVD in, then it said "Recovery Tool Has Stopped Working".


PLEASE PLEASE CAN SOMEONE OFFER ANY ADVICE TO HELP???

Many thanks in advance!

[apierc1]

Hello,

You could try pressing F10 repeatedly when you switch your machine to recover via the recovery partition (I am pressuming your model is a notebook ) but to be honest if you have just bought your computer, i.e. withing a week or so, I would consider contacting your vendor and getting it changed.

[ling1979]

I am using Vista Home Premium by the way, if that helps at all!

I hope someone can help!!

Many thanks

[MattWilson]

I would also advise you to recover your machine. Backup any data that you have on your machine.

Restart it and on the VAIO screen press F10 serveral time until the recovery screen comes up.

Follow the instructions to recover your machine to factory settings and start again.

If the problem then persists it may be worth taking it back or contacting Sony.

(Sony will tell you to recover before anything else so its worth doing it now)

Good luck!