no upgrade for 945gm express chipset

[ggree]

I have a vaio vgn-n21s/w. I tryed to upgrade che 945gm chpset's driver but I've been stopped by a system deny: the driver is not convalidated for your product.
I'd like to upload the driver because a performance advice informs that this driver makes the bootstrap slow.

[Blencogo]

Hi ggree,

We have escalated this for you to Sony. Unfortunately they have not replied, nor has anyone else come up with a solution. I have followed it up for you but it may be a good idea to contact Sony Support yourself to try and get a solution.

[ggree]

well.. thank you anyway!

unfortunately, sony support needs a service number that I don't have... I've bought my vaio just 2 6 weeks ago but I have no idea how to obtain the possibility to contact sony directly!

[ggree]

sorry... errata corrige: I've bought my sony 6 weeks ago!

[MattWilson]

It is on the underside of your VAIO (Service TAG)

[ggree]

sorry... no service tag, just a product key...

[MattWilson]

It is a little white label next to the serial number tag you used to register and sign up to the forum.

If it isn't there then:

XP: Start -> Run -> type "C:\Program Files\Sony\VAIO Control Center\VCCSystemInfo.exe"

Vista: Start -> Type "C:\Program Files\Sony\VAIO Control Center\VCCSystemInfo.exe"

In this new window is all the information about your VAIO including your service TAG.

[Thalamus.]

well.. thank you anyway!

unfortunately, sony support needs a service number that I don't have... I've bought my vaio just 2 6 weeks ago but I have no idea how to obtain the possibility to contact sony directly!

Hi ggree,

I have asked for Sony to contact you, hopefully someone should be in contact soon..

They normally use the contact details that you supplied when registering your Vaio..

[ggree]

Thank you a lot!
A sony technican contacted me three days ago. He just reccomended to install only the upgrades included into the sony site. I will follow his suggestion but a system analysis still shows that a driver: igdkmd32.sys (video chipset) and a program: audiodg.exe cause problems with the system restart.

[MattWilson]

Thank you a lot!
A sony technican contacted me three days ago. He just reccomended to install only the upgrades included into the sony site. I will follow his suggestion but a system analysis still shows that a driver: igdkmd32.sys (video chipset) and a program: audiodg.exe cause problems with the system restart.

What are you using to analyse this?