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LCD Screen broken - SE support not reacting - What can I do?

SOLVED
Not applicable

LCD Screen broken - SE support not reacting - What can I do?

As the title basically says it all, my LCD screen has broken. The phone was in my pocket while i was changing a flat tire, after that it was broken. The phone still works, however inside the LCD display has some strange black lines and a piece of the display remains black. I sent several emails through the SE website. The first reaction was that i had sent an email to the wrong support, and that they have forwarded my message to the appropriate support dept. From that request i haven't heard anything yet ( 1 week ago). Since i bought my phone online, the phone originated from Hong Kong. So i sent an email to Hong Kong support. They replied to update the software using the SEUS. I sent them a reply that updating the software didn't help, but i have not received another reply since. I also sent another support request to what i believe is the right support for my location (Aruba, Caribbean), but i didn't get a reply, not even a confirmation of my support request.

So now I don't know what to do with my phone, where I live there is no SE service center or any dealer or anything that can fix it. Any suggestions as to what I can do to get my phone fixed? Many thanks in advance.

34 REPLIES 34
Jeff
Enthusiast

Hi,

I am very familiar with USA/Canada policy, they won't be able to assist (I'll grab your email out of their inbox). Colombia may be your best bet, I think.

Still figuring out the Aruba # issue.

sushidushi
Contributor

They wouldn't object to the language of red China...?

profile.country.GB.title
Uliwooly
Expert

I have a friend that bought the X10a unlocked here in US and he had the same problem, he cracked his digitizer, he called SE and they said to email them and for some odd reason the email went to SE at the UK, they forward it to the US and he re-email them and after about a month still no answer from them.

sushidushi
Contributor

Good luck!  I really hope to hear from you to say that you got the problem resolved!

The Dushi bit of my name isa pet name my wife and I call each other.  She got the word from a friend from Aruba, who used to call her cat or cousin or something by that name.  And it rhymes with sushi, which I adore!

Not applicable

Could it be that Aruba uses 3rd party agents to do servicing?