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RX100 - can't zoom and camera freezes

RX100 - can't zoom and camera freezes

I've only had my RX100 for just under 18 months.  It's not been dropped in water and the fault has seemingly just appeared from nowhere!

 

If you turn the camera on - it works fine... takes pictures + movies record

 

However, if you zoom in, it stops almost immediately at x1.2 and freezes.  Then a message appears "TURN OFF AND BACK ON"

 

If I do this - again camera seems to work UNTIL you zoom in again and it freezes - problem repeats itself.

 

I have tried restoring factory settings and resetting it.  The battery is fully charged. It's not been exposed to the water.  The only thing i thas been exposed to lately is cold temperatures in New York - around -2degreesC but surely that wouldn't effect it?!

 

Sony - I have called their helpline twice and not received much help or support. I have done an online repair form and they have said it costs £120 flat fee for the repair.  I am waiting for information on where to send it.  

 

I am not that happy at this cost as I feel the camera is relatively new - although I realise it's out of warranty

.

 

Has anyone else had this issue, or have any advice?

 

 

1 REPLY 1
Titis_0000
Community Team

Hi there,

 

Have you tried resetting your camera?