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New A95L XR55 master series won’t turn off via remote control

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Ron_12
Explorer

New A95L XR55 master series won’t turn off via remote control

Anyone had same problem or fix without unplugging. Doing that will delete all the app passwords and that’s a real pain to re enter.

An intermittent fault and if I keep repeating pressing the on/off button Tv will eventually turn off.

Not what I expect from a £2000 television!!!!

 

 

10 REPLIES 10
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daveyh64
Enthusiast

As you have established that your Infra Red sensor board on the TV is not working, then of course pressing the power on/ off button will have no effect.

 

Where did you buy your TV, were they offering a multi year warranty included in the purchase.

When did you buy your TV, was it over 12 months ago.

Sony TVs normally come with only a 12 month warranty, sometimes Sony do offer 5 year warranties

on certain models but you have to apply and register for that within 90 days of purchase.

 

The first point of contact for an in warranty repair is to the reseller of the TV.