All4 plays episode then restarts from beginning after advertisement

[Lrtb007]

My android all4 app worked fine before the update but now when I play any episode it will restart from the beginning after the 1st advertisements.

Anyone else? Or any help appreciated.

[dahaime]

Having the same problem.... After first set of adverts the programme freezes.... Is it a Sony or ITV problem? 

[Margowebb010159]

This happens all the time it’s very

annoying

[royabrown2]

@Margowebb010159 

Ensure the software on your TV is fully up to date.

No-one else has reported the 2017 issue recurring, (the single 2019 report is of a different issue) but if the software is out of date, this could cause this.

[EMS_MO72]

Hi @Margowebb010159

Adding to @royabrown2

You can also try to clear cache and data and force stop for the app, If you didn't find it as standalone app in Settings-Apps, it will be part of the Live TV catch-up app, you can find it in settings as Sony select also if you didn't find Live TV & catchup.

Once you find the app, open it and then clear cache and data and force stop, then restart the TV and check again