https://community.sony.si/t5/other-tvs/help-with-warantee-problem-sony-very-poor-service-i-m-fed-up/m-p/710314#M2977 <HTML><HEAD></HEAD><BODY><P>Hi,<BR /></P><P><BR /></P><P>Can anyone give me any advice on what to do?</P><P><BR /></P><P>I raised a problem with my Sony KDL-40W4500 on the 20th May. I was sent an email with reference number etc with the authorisation client. I've waited until yesterday and rerang the original Sony help number. They appologised and said I should be contacted by today; he kindly gave me the 0843 1780266 number to try myself (I've spent 30minutes [twice] waiting on music. That's £££'s worth of call for nothing). I've tried phoning the authorised client, but they have no record of my problem.</P><P><BR /></P><P>What do I do??</P><P>I know my TV is 4 years into the 5 year extended warantee I originally purchased, but should I be waiting this long?</P><P><BR /></P><P>I have an 8 year old daughter that cry's when we put the TV on as it keeps corrupting (some type of doubling of pixels and ghosting). I think a chip has gone inside.</P><P><BR /></P><P>Fed up and disgusted by the Sony service.. Is there a complaints procedure?</P><P><BR /></P><P>Thanks for any help</P><P><BR /></P><P>Kind regards</P><P><BR /></P><P>Carl<BR /></P></BODY></HTML> Tue, 04 Jun 2013 11:28:55 GMT caellam 2013-06-04T11:28:55Z https://community.sony.si/t5/other-tvs/help-with-warantee-problem-sony-very-poor-service-i-m-fed-up/m-p/710314#M2977 <HTML><HEAD></HEAD><BODY><P>Hi,<BR /></P><P><BR /></P><P>Can anyone give me any advice on what to do?</P><P><BR /></P><P>I raised a problem with my Sony KDL-40W4500 on the 20th May. I was sent an email with reference number etc with the authorisation client. I've waited until yesterday and rerang the original Sony help number. They appologised and said I should be contacted by today; he kindly gave me the 0843 1780266 number to try myself (I've spent 30minutes [twice] waiting on music. That's £££'s worth of call for nothing). I've tried phoning the authorised client, but they have no record of my problem.</P><P><BR /></P><P>What do I do??</P><P>I know my TV is 4 years into the 5 year extended warantee I originally purchased, but should I be waiting this long?</P><P><BR /></P><P>I have an 8 year old daughter that cry's when we put the TV on as it keeps corrupting (some type of doubling of pixels and ghosting). I think a chip has gone inside.</P><P><BR /></P><P>Fed up and disgusted by the Sony service.. Is there a complaints procedure?</P><P><BR /></P><P>Thanks for any help</P><P><BR /></P><P>Kind regards</P><P><BR /></P><P>Carl<BR /></P></BODY></HTML> Tue, 04 Jun 2013 11:28:55 GMT https://community.sony.si/t5/other-tvs/help-with-warantee-problem-sony-very-poor-service-i-m-fed-up/m-p/710314#M2977 caellam 2013-06-04T11:28:55Z