topic Re: E-support activation in PCs & Accessories

E-support activation

grimsbytown — Fri, 22 Jun 2007 15:50:37 GMT

Hi,
I want to activate the 2yrs warranty I purchased so I've just registered for e-support. The problem is despite filling everything in about 2 hours ago I've still not received the activation email so not only can I not activate my e-support account I can't register the 2 yrs extended warranty I've paid for. It wasn't cheap and I'll be very annoyed if I can't activate the warranty just because I've not had any response from sony support.

Not only that but when i typed in the new warranty code during e-support registration i was told the warranty activation had failed and someone from Sony support would email me. Again, i'm still waiting for that email.

What can i do???

Re: E-support activation

jumbles1971 — Fri, 22 Jun 2007 16:12:38 GMT

The E-Support is sloooooooooow. I registered a new case two days ago and I haven't heard from them yet! I'd keep waiting just a little bit longer.

Re: E-support activation

kee-lo_ — Fri, 22 Jun 2007 18:58:14 GMT

Give them a call on Monday when they open next. This is the best way to get faster support.

Re: E-support activation

grimsbytown — Sat, 23 Jun 2007 09:22:34 GMT

Thanks, finally got the activation email but the site was down for maintenance last night and I still can't get on it today. Oh how I love modern technology.

Re: E-support activation

grimsbytown — Sat, 23 Jun 2007 13:38:09 GMT

It just gets better and better.
Now i've logged on, tried to register my laptop and it doesn't recognise my serial number despite it being on the bottom of this laptop and in the VAIO control centre. I bought this brand new from a Sony Centre and I can't even register my laptop to add the extended warranty!!!!! This is becoming very annoying.

Re: E-support activation

jumbles1971 — Sat, 23 Jun 2007 14:41:01 GMT

Are you using Firefox? I had lots of problems trying to register a couple of laptops while I was using Firefox. If you are, try using Internet Explorer and see if that helps.

Re: E-support activation

Thalamus. — Sun, 24 Jun 2007 15:12:19 GMT

It just gets better and better.
Now i've logged on, tried to register my laptop and it doesn't recognise my serial number despite it being on the bottom of this laptop and in the VAIO control centre. I bought this brand new from a Sony Centre and I can't even register my laptop to add the extended warranty!!!!! This is becoming very annoying.

Hi grimsby town,

welcome to Club Vaio

This has happened to me before, give Vaio-link a call and ask them to add your serial number to the database..

Once they've done that you can register your Vaio..

Re: E-support activation

grimsbytown — Sun, 24 Jun 2007 15:23:25 GMT

Currently using IE6 but thanks to everyone for the info. I'll guve them a call tomorrow and get things sorted. Any problems then no doubt I'll be back here complaining.

Re: E-support activation

Thalamus. — Sun, 24 Jun 2007 15:59:17 GMT

I'll guve them a call tomorrow and get things sorted. Any problems then no doubt I'll be back here complaining.

Good luck..