topic Re: System hangs when power lead is unplugged in PCs & Accessories

System hangs when power lead is unplugged

kstewart — Fri, 25 May 2007 12:04:38 GMT

I recently bought an FE41Z which came with Vista pre-installed. It has recently developed a problem where the computer hangs whenever the power lead is unplugged. The orange battery light stays lit but the mouse pointer will not move, the keys don't respond and the hard disk light does not turn on. All I can do is turn it off by holding down the power button.

I have done a clean install of Vista and installed the most recent BIOS (R0200J3) but this has not helped.

Any ideas?

Re: System hangs when power lead is unplugged

rich912 — Fri, 25 May 2007 18:55:51 GMT

Hi kstewart and welcome to the forum.

I suggest that you contact Support as the problem you describe would appear to be hardware related.

Re: System hangs when power lead is unplugged

kstewart — Fri, 25 May 2007 19:44:01 GMT

Thanks for the info - I'll give them a call (again). I have to say that buying this notebook has been the single worst purchasing decision of my life - nothing but problems from the day I took it out of the box, all of 2 months ago. I'll never buy nor recommend Sony ever again - lesson learned.

Re: System hangs when power lead is unplugged

rich912 — Fri, 25 May 2007 19:51:47 GMT

If you get no joy from support then please post back and we will escalate this for you.

Don’t give up on your Vaio just yet as, one way or another, I’m sure that we can get the problem resolved…

Re: System hangs when power lead is unplugged

kstewart — Sat, 26 May 2007 07:00:50 GMT

Some more information FYI...

For the first time, when I unplugged the power lead today the screen went blue with the following text:

Hardware malfunction
Call your hardware vendor for support
NMI: Parity check / Memory parity error
The system has halted

It seems like your diagnosis was spot on!

I'll let you know what Support says.

Re: System hangs when power lead is unplugged

AndrewDenty — Thu, 31 May 2007 16:06:55 GMT

I have the exact same problem with a VGN FS-315s in vista, but not XP!

Re: System hangs when power lead is unplugged

kstewart — Thu, 21 Jun 2007 21:36:33 GMT

Quick update - I returned the notebook to the seller and received a replacement as they confirmed it was a hardware error (though they didn't give any specifics). Let's hope this one is more reliable....

Re: System hangs when power lead is unplugged

rich912 — Thu, 21 Jun 2007 21:43:39 GMT

Thanks for the update kstewart