topic Re: PCG-FX702 - Restore Problem , please help! in PCs & Accessories

PCG-FX702 - Restore Problem , please help!

Luke0380 — Tue, 10 Jul 2007 19:59:33 GMT

I am trying to restore using the supplied Sony CD's a PCG-FX702 laptop which belongs to my cousin, when using the CD it gets to about 5o% of CD 1 and about 15% of Restoring Drive C: before it stops with the following error. 'Unknown error occured' click ok , then get this message: 'Cannot normally finish recovery. This utility will exit and your computer will reboot.

Now i think the problem is one of three things, duff restore CD, something wrong with the CD Drive or a problem with the hard disc. I can't really try the 1st two options but if i knew how to get at the hard disc i could borrow one from another laptop to see if i can boot or restore from that.

Can someone please offer me some help in finding a way to resolve this.

Re: PCG-FX702 - Restore Problem , please help!

Blencogo — Tue, 10 Jul 2007 20:28:05 GMT

Hi Luke and welcome.

I can only find the disassembly instructions for the PGC-FX501 but it should be similar: -

http://www.cs.bath.ac.uk/~jpc/vaio/

The other thing to try is to COPY the original discs - this can sometimes help.

Can you get into the BIOS with F2 at boot? If so try resetting the BIOS Defaults.

Good Luck.

Re: PCG-FX702 - Restore Problem , please help!

Luke0380 — Tue, 10 Jul 2007 21:08:16 GMT

Hi Luke and welcome.

I can only find the disassembly instructions for the PGC-FX501 but it should be similar: -

http://www.cs.bath.ac.uk/~jpc/vaio/

The other thing to try is to COPY the original discs - this can sometimes help.

Can you get into the BIOS with F2 at boot? If so try resetting the BIOS Defaults.

Good Luck.

I managed to get some instructions but need a small screw driver!!

I will give that a go, not sure if it is the CD , never been used before but no harm in trying

I can get into the BIOS and it sees the hard disc!

Re: PCG-FX702 - Restore Problem , please help!

Luke0380 — Wed, 11 Jul 2007 19:11:58 GMT

Right i have tried a new hard disc in the computer (or one borrowed from a Dell and i get the same problem , same errors!!

I also get Recovery.exe - Application Error

The instruction at "Ox77f5222c" referenced memory at "0x3899afac". The memory could not be "written".

Click OK to terminate the program , has anyone any idea what this means?

I have not tried copying the CD's yet but will try this next.

Re: PCG-FX702 - Restore Problem , please help!

Luke0380 — Wed, 11 Jul 2007 19:49:21 GMT

Okay.... i am guessing the restore CD's are a problem , failed on both hard discs.

When i tried to copy them through nero on my main computer they had a read error message....

I am now using a Dell Windows XP Pro CD on the laptop and at the moment it seems to be restoring fine. Problem is i don't know what was supplied with the laptop , the certificate on the bottom doesn't give anything away, i suspect it was Home. So i may have problems activating Windows.

So next question i have it seems the CD's are faulty, although they look like new!! How do i go about getting some replacement CD's ?

Re: PCG-FX702 - Restore Problem , please help!

Thalamus. — Wed, 11 Jul 2007 19:55:47 GMT

Hi Luke0380,

you will need to contact Vaio-Link to purchase a new set of recovery DVD's..:smileysad: