topic Re: Touchpad not responding in PCs & Accessories

Touchpad not responding

Calem — Tue, 03 Jul 2007 19:09:58 GMT

Hello out there,

I´m writing from germany, so please be patient with my english 😉

I got a problem with the touchpad on my new Sony FE41S. It worked fine at the beginning, but for now it simply refuses to respond (buttons AND pad). Only way to make the cursor move is to use an external mouse (which I normally do anyway, however, for usage in the train or any other short sessions I´d like to use my pad!).
The device-manager in the system area says, that the only input/pointing device installed right now is my external MS-mouse. Probably need to reinstall some drivers for the pad, but where do I find them (on harddisk / in Sony support / in the system area?). How are these driver called there?

Thanks a lot for your help!

Greetings from southern germany,
Steffen

Re: Touchpad not responding

MattWilson — Tue, 03 Jul 2007 19:19:31 GMT

Welcome to ClubVAIO

All the preinstalled drivers for your VAIO are in C:\drivers

Find the one that says pointing and run "DPinst.exe" and this should reinstall your drivers for it.

Does this help?

Re: Touchpad not responding

Calem — Tue, 03 Jul 2007 19:34:22 GMT

Hi,

thanks a lot for the fast answer.

I reinstalled the drivers, drivers are active in task-manager - however, the touchpad STILL does not respond. Running out of ideas 😞

Is there any keyboard-combination, that puts the pad out of action?

Re: Touchpad not responding

MattWilson — Tue, 03 Jul 2007 19:38:04 GMT

Thats what we are here for!

Try C:\Program Files\Sony\Setting Utility Series\VCCpointingdevice.exe

and check that the enable box is ticked.

Re: Touchpad not responding

rich912 — Tue, 03 Jul 2007 19:44:04 GMT

Find the one that says pointing and run "DPinst.exe" and this should reinstall your drivers for it.

I think you will find that this model uses the Alps pointing device, in which case it will be Apoint.exe that needs to be run.

If that has no affect then try updating the device driver (possibly showing as a PS/s mouse?)in Device manager (right click and select update driver) and then point the wizard in the direction of either C:\Drivers\Pointing (if it exists) or download the pre-installed drivers for your model from Vaio-Link and point the wizard at the downloaded and extracted Pointing folder.

Re: Touchpad not responding

Calem — Tue, 03 Jul 2007 19:46:11 GMT

It IS enabled. However, if I click on the "settings" button besides, the following window shows the settings of my mouse again, not of the touchpad. Seems like the Notebook does not "know" at all right now, that it hast any pad. Frustrating 😞

Re: Touchpad not responding

Calem — Tue, 03 Jul 2007 19:50:41 GMT

Find the one that says pointing and run "DPinst.exe" and this should reinstall your drivers for it.
 
I think you will find that this model uses the Alps pointing device, in which case it will be Apoint.exe that needs to be run.

If that has no affect then try updating the device driver (possibly showing as a PS/s mouse?)in Device manager (right click and select update driver) and then point the wizard in the direction of either C:\Drivers\Pointing (if it exists) or download the pre-installed drivers for your model from Vaio-Link and point the wizard at the downloaded and extracted Pointing folder.

Ya, strange enough: Even the manual start of Apoint.exe has no effect. Starting the Hardware settings for pointing devices it shows NOTHING except the external mouse. Start to feel that ma touchpad has completely gone down the drain - after only 3 weeks 😞

Re: Touchpad not responding

MattWilson — Tue, 03 Jul 2007 19:54:34 GMT

Maybe worth a full recovery to see if it is a hardware problem. If it is a hardware problem then Sony will fix it for you.

Back up all your data to DVD or CD etc.

Restart your VAIO and on the boot screen with the VAIO logo showing press F10 several times until the recovery utility starts.

Follow the instructions and this will return it to the factory settings.

If the pad still doesn't work then you will have to contact sony to repair it.

Re: Touchpad not responding

rich912 — Tue, 03 Jul 2007 19:57:39 GMT

Is this a USB/wireless or PS2 mouse Calem?

Try rebooting your machine without this mouse attached and see what happens. If Device manager still reports no mouse/pointing device then you may very well be correct in your diagnosis that it is a hardware failure

Re: Touchpad not responding

Calem — Tue, 03 Jul 2007 19:57:53 GMT

Maybe worth a full recovery to see if it is a hardware problem.  If it is a hardware problem then Sony will fix it for you.

Back up all your data to DVD or CD etc.

Restart your VAIO and on the boot screen with the VAIO logo showing press F10 several times until the recovery utility starts.

Follow the instructions and this will return it to the factory settings.

If the pad still doesn't work then you will have to contact sony to repair it.

Hi Matt,

will this put my VAIO into the state I bought it - hardware AND software? Is there a possibility to put it 100% into the state it was when I started it the very first time?

Thanks for all the help, nevertheless.

Re: Touchpad not responding

MattWilson — Tue, 03 Jul 2007 20:00:31 GMT

It will return everything to the way it came out of the factory but it must be a last resort because it is a lot of work replacing your programs etc.

If the pad doesn't work after that then it is a hardware problem. It is always best to do this before contacting sony as this is the first thing they ask you to do.

Re: Touchpad not responding

Calem — Tue, 03 Jul 2007 20:03:02 GMT

Is this a USB/wireless or PS2 mouse Calem?

Try rebooting your machine without this mouse attached and see what happens. If Device manager still reports no mouse/pointing device then you may very well be correct in your diagnosis that it is a hardware failure

Hi,
complete reboot without mouse leads to the same problem: No pointing device at all then. It is an USB-Mouse (MS Intellipoint 3000).

Additional question: HOW does Sony repair that? Admittedly: Considering that I bought a new hih-class-1500€ product that obviously has (then inacceptable) defects right from the beginning, I´m not willing to accept to send ist in and wait weeks for repair. Things like that MAY happen (however, they shouldn't) - is Sony germany goint to repair it RIGHT here or bring over a new Notebook? Cause that´s the only thing I'm willing to accept. Can´t afforf to be without a computer for weeks, this thing is essential part of everytime work...

Re: Touchpad not responding

MattWilson — Tue, 03 Jul 2007 20:06:55 GMT

Well you have only had it for 3 weeks so under UK law you are able to return it and get a new one. I am not sure about german law but i imagine it to be fairly similar. You could take it back and demand a replacement. Anything is worth reducing the waiting time. Have heard that repairs can take upto 5 weeks.