topic Re: VAIO update doesn't work and can't get support in PCs & Accessories

VAIO update doesn't work and can't get support

laehc — Wed, 21 Oct 2009 00:27:03 GMT

VAIO update ends up with one second remaining, forever.
Looking for answers on Sony pages, I nearly always get this when I click on the country 'UK':

Proxy Error
The proxy server received an invalid response from an upstream server.
The proxy server could not handle the request GET /instranet/ccil_sony/selfservice/index.jsp.
Reason: Error reading from remote server

If it works and I enter the model number, it gets a Proxy Error.

The nearest I get to Sony e Support is from a two year old email welcoming me to e Support, with a link for activation. If I follow the link it wants a username and password twice and tells me the account is already set up. How do I get to a login? (I'm not sure how close I get to a login before getting Proxy Error).

I'm using a Vodafone pay-as-you-go dongle for the internet.
The laptop is a VGN-NR21E/S with VISTA Home Premium.

Thanks for any info, I can't think of anywhere else to try as I can't get to the official support.

Re: VAIO update doesn't work and can't get support

Thalamus. — Wed, 21 Oct 2009 12:27:03 GMT

Hi laehc,

Are you able to open the following link: http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/index.jsp?l=en_GB&m=VGN-NR21E_S

If not what exactly are you trying to access, or download, on the support page.?

Re: VAIO update doesn't work and can't get support

laehc — Wed, 21 Oct 2009 13:57:48 GMT

Thanks Thalamus, your link worked and I had an online chat with Support. They gave me a link to get updates from, hope it works.

Re: VAIO update doesn't work and can't get support

Thalamus. — Wed, 21 Oct 2009 16:09:35 GMT

You're welcome, if you still have problems after using the link supplied by vaio support let us know..

Re: VAIO update doesn't work and can't get support

laehc — Thu, 22 Oct 2009 16:11:04 GMT

The link worked, but I didn't see anything I wanted to update. I was hoping for new driver versions (for graphics) but I think you told me about a year ago that they don't update drivers. I still don't understand why I got proxy errors and had to end tasks. I managed to download and install a programming language yesterday so there can't be a lot wrong with my laptop or internet connection.
Off-topic but just to be positive (for a change), the hardware has been totally reliable.

Re: VAIO update doesn't work and can't get support

dorjeman — Mon, 02 Nov 2009 23:57:29 GMT

I get Exactly the same error message on my vgn-fz11z very puzzling

Re: VAIO update doesn't work and can't get support

Thalamus. — Tue, 03 Nov 2009 10:14:15 GMT

Hi dorjeman,

welcome to Club VAIO..

There seems to be a problem acessing the Vaio support pages from around 2300 which contnues into the early hours..
Hopefully if you click the Vaio support link outside of this window it should be fine..
If not let us know..

Re: VAIO update doesn't work and can't get support

dorjeman — Fri, 06 Nov 2009 01:19:43 GMT

Hi Thalamus

Thank you for the reassurance. I'm sure it will all work at some point.
Again thank you, and I hope that all your computer probs are small ones.

Re: VAIO update doesn't work and can't get support

dorjeman — Fri, 06 Nov 2009 01:25:38 GMT

YIPEEEEEEEEEE Its working now xx,... panic over