topic Re: Recovery DVD problem in PCs & Accessories

Recovery DVD problem

Icecubix — Wed, 02 Dec 2009 19:51:19 GMT

As stated in the manual, i am trying to produce the recovery dvd's for my VGN-AW21M laptop.

It says it needs 3 disks, but after the first disk is written, it asks for a second, it immediately throws out the second disk and this message appears:

C:\WINDOWS\TEMP\BURN\AUTORUN-COPY failed during recursive folder copy.

I tried 3 times and ruined 6 disks.

Does Sony not send you these recovery disks if you ask them?

Or maybe someone can help me produce these disks myself, any help appreciated!

Re: Recovery DVD problem

keithdh1204 — Wed, 02 Dec 2009 19:56:46 GMT

Hi there,

I know it's no consolation but I am having similar problems producing backup dvd discs.

I would also like some advice.

Regards Keith

Re: Recovery DVD problem

itbroker — Wed, 02 Dec 2009 20:00:49 GMT

Icecubix / keithdh1204 - Welcome to ClubVaio !

Normally, this procedure (Create Recovery Discs) is easy and quick.

Can I suggest Sony discs instead of other discs ? Some reported issues are solved with this easy change.

Re: Recovery DVD problem

Icecubix — Wed, 02 Dec 2009 20:04:52 GMT

Thanks for the swift reply, I used Fujifilm DVD+R, maybe Sony disks will do the trick, I'll give it a go when i get my hands on those.

Re: Recovery DVD problem

Icecubix — Fri, 11 Dec 2009 04:41:06 GMT

OK, tried it with Sony DVD's, same problem, i now even get the message: some of the recovery disk may already been made, yeah sure, I ruined over 15 DVD's by now! It says 3 disks are needed, it uses 1 disk and asks for a 2nd, doesnt accept it and kills the proces.

Contacted Sony support 4 days ago, no answer!

Re: Recovery DVD problem

itbroker — Fri, 11 Dec 2009 07:48:28 GMT

I will forward your request for Sony directly.

Please, give me a feel days to receive an answer...

Re: Recovery DVD problem

Icecubix — Fri, 11 Dec 2009 18:00:38 GMT

Thanks, Itbroker, appreciate your efforts cause I'm really stuck here...

Re: Recovery DVD problem

Thalamus. — Fri, 11 Dec 2009 18:16:01 GMT

Hi Icecubix,

have you installed the VAIO Recovery Center Update 1.5.1.200904230.?

If not you can download the updates from Vaio support..

To open Vaio support, either by clicking Support at the top of this page or use the following link:Vaio support

Under Log-in option 2: Select your VAIO model, next to Select Model Category - Select your model from the drop down list, in your case VGN AW.

Then next to Select Model - select AW21M

Then click Log-In

Once logged select Downloads and follow the installation instructions..

Re: Recovery DVD problem

itbroker — Sun, 13 Dec 2009 07:44:51 GMT

IceCubix,

Sony confirmed that received your email and did not answered yet, 'cause in the past weeks occurred a back-log on the e-mail support.

The Sony team this weekend will have many people doing over-time to finish with the back-log.

For sure, next week you will receive a direct answer from Sony.

Re: Recovery DVD problem

Icecubix — Fri, 18 Dec 2009 17:06:12 GMT

I installed every update there is, including the Recovery Center update.
I tried different brands DVD's,also with DVD RW, now I tried even Sony DVD+R AND also Sony DVD-R.

I STILL GET THE SAME RESULT!

It says it needs 3 disks, but after the first disk is written, it asks for a second, it immediately throws out the second disk and this message appears:

C:\WINDOWS\TEMP\BURN\AUTORUN-COPY failed during recursive folder copy.

This has been costing me not only a lot of working hours, cause writing the first disk takes almost an hour every time, but also a lot of money because of the ruined disks.

I even turned everything off ,during the procedure, running in the background, including the wireless switch, didnt even touch the mouse, so the computer could dedicate all its resources to producing the recovery disks.

After 3 weeks of sending the e-mail to Sony, STILL no reply.

SONY, you can do better than this!

Re: Recovery DVD problem

itbroker — Sun, 20 Dec 2009 11:16:48 GMT

Icecubix, Sony will call you directly to solve the case.

Re: Recovery DVD problem

AJDalholm — Sun, 20 Dec 2009 12:08:04 GMT

I had similar experince on my P31ZK/R and my TT11WN - in the end i found that using this little nifty application: Phantom burner I was able to create iso's for my recovery disks
(it's a virtual dvd-burner application)

Re: Recovery DVD problem

Icecubix — Thu, 14 Jan 2010 19:26:52 GMT

Icecubix, Sony will call you directly to solve the case.

Sony Support solved my problem, thanks to all who replied!

Re: Recovery DVD problem

Thalamus. — Thu, 14 Jan 2010 19:50:37 GMT

Icecubix, Sony will call you directly to solve the case.


Sony Support solved my problem, thanks to all who replied!

Hi Icecubix,

Care to share the solution as it may help other Vaio user..

Re: Recovery DVD problem

Icecubix — Sun, 17 Jan 2010 00:33:53 GMT

In my case, returning to factory settings did the trick.

So, be sure, when taking the Vaio out of the box, it's the first thing you do, produce those recovery disks, although most on here say it's not that important when you make them.

I am pretty sure one of the many Windows Vista updates, who are auto downloaded and installed, conflicted with the recovery tool.

Re: Recovery DVD problem

Thalamus. — Mon, 18 Jan 2010 20:10:12 GMT

Thanks..