topic Re: Sony VGC-VS2 - Please come back in PCs & Accessories

Sony VGC-VS2 - Please come back

Dags11 — Mon, 28 Feb 2005 12:53:38 GMT

Hi

My 2 day old vgc-vs2 failed, 4 weeks later it is still with Sony.

Asked Sony Style for a new vs2, refused me! Cost me £1750

Ever seen a grown man cry?

Dags11

Re: Sony VGC-VS2 - Please come back

seb21__ — Mon, 28 Feb 2005 14:12:13 GMT

Your VAIO is 2 days old. And it's broken?

Hey, you have a W A R R A N T Y.

Re: Sony VGC-VS2 - Please come back

Dags11 — Mon, 28 Feb 2005 15:22:53 GMT

A warranty, of course.....

Anyhow, Sony' pitch is that they do not have to give me a new one since 'we will fix it'.

I have asked repeatably for a new model, no luck.

Any advice would be appreciated.

Dags11

Re: Sony VGC-VS2 - Please come back

kee-lo_ — Mon, 28 Feb 2005 16:35:48 GMT

Hi Dgas

Sadly they don't replace the whole machine, they feel that changing a component is best, and I can't help but agree with this. Sure they could fix it and put it back out on the market when you get a new one, but Sony would rather fit a new part to yours.

I do feel they could get a move on though!

Re: Sony VGC-VS2 - Please come back

Twisted-Rizla — Mon, 28 Feb 2005 16:52:09 GMT

You've got to look at in in a similar way to a new car. If the engine blows up the manufacturer will simply put a new one in rather than giving you a brand new car.

It's the same with PCs too I'm afraid:smileysad:

Re: Sony VGC-VS2 - Please come back

rich912 — Mon, 28 Feb 2005 17:25:51 GMT

I would have thought that if it failed two days after purchase you would have every justification in claiming that it was inherently faulty and therefore entitled to a replacement.

Manufactures rely on the fact that most people can¿t be arsed to go through the small claims procedure.

Sale of Goods Act, Fact Sheet.

Re: Sony VGC-VS2 - Please come back

Twisted-Rizla — Mon, 28 Feb 2005 17:42:47 GMT

I agree with you Rich but even in the Small Claims Court you wouldn't have any more of a result.

Under consumer law goods not only have to be 'fit for purpose' but must also be of 'merchantable quality' .

In this instance Sony have, rightly, replaced the affected component and therefore have stayed within the law. If they had refused to repair the machine you would then have some legal recourse but they haven't and, presumably, when it comes back from Sony it should then be 'fit for purpose' and everyone's happy.

Well, almost...

Re: Sony VGC-VS2 - Please come back

rich912 — Mon, 28 Feb 2005 18:03:48 GMT

I know very little about consumer law but I took this:

' If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)'

to mean that if the goods were inherently faulty (and I am not sure how Sony, or the retailer, could argue that they weren¿t in this case) then the consumer had the right choose between a repair or replacement.

Re: Sony VGC-VS2 - Please come back

Twisted-Rizla — Mon, 28 Feb 2005 18:45:45 GMT

'Inherant fault'. Very difficult o prove.

Like you said earlier who's going to be bothered taking it to the courts - more importantly, who can afford to?

Re: Sony VGC-VS2 - Please come back

kee-lo_ — Mon, 28 Feb 2005 18:56:55 GMT

I agree with TR, anyway whos to say the new part won't make the VAIO good as new and never break down for years?

Re: Sony VGC-VS2 - Please come back

rich912 — Mon, 28 Feb 2005 19:48:45 GMT

'Inherant fault'. Very difficult o prove.

It is for the retailer to prove that the goods were not inherently faulty, not the other way around. The small claims court (up to £5000 I believe) costs virtually nothing if you are prepared to represent yourself. The process is very informal with an adjudicator listening to both sides of the argument and eventually arriving at a decision that is binding on both parties. Unfortunately, Sony would no doubt be represented by a Barrister at a cost greater than the product but this has very little bearing, and is indeed frowned upon in this court.

But I do agree that most of us just want the equipment, that we paid good money for, to be repaired and returned within a reasonable period (a month is not a reasonable period) of time without any further hassle!

Re: Sony VGC-VS2 - Please come back

Dags11 — Mon, 28 Feb 2005 20:04:35 GMT

Hi

After the h/drive went ka-put on the 2nd day, I asked for a replacement, by 'phone & e-mail, thinking I had a 7 day no quibble policy from Sony Style.

When I followed up this route last Friday, I was put through to a s/visor (Wolfgang), who was quite resolute in dismissing me, in fact before he put the 'phone down on me after exclaiming '....this is pointless'!

Two of the latest offers from Vaio support, is to keep hold of the machine until circa mid-March or return the PC to me with the fault and poss return it back to them when they find a solution.

Believe me, I could go on!

Dags11

Re: Sony VGC-VS2 - Please come back

rich912 — Mon, 28 Feb 2005 20:18:54 GMT

Dags, have a word with you local CAB. It costs nothing.

Re: Sony VGC-VS2 - Please come back

kee-lo_ — Mon, 28 Feb 2005 20:32:49 GMT

Rich

Thanks for that insight into small claims, I always had this misconception you needed a good lawyer, but if they make a fool of themselves then it's going to be noted by the people who know. It looks to them like the corp is trying to knock down the simple man.

I'll definately consider doing it if I need to,

cheers

Re: Sony VGC-VS2 - Please come back

rich912 — Mon, 28 Feb 2005 20:48:58 GMT

Kee-Lo, I have done it in the past when one very wealthy man was trying to take the p*ss out of me. The judgement was in my favour, no stress and it did not cost me a penny. I reccomend it to all:smileyhappy:

Re: Sony VGC-VS2 - Please come back

rich912 — Mon, 28 Feb 2005 20:55:31 GMT

For anyone interested, this and thisand are worth a look.

Re: Sony VGC-VS2 - Please come back

kee-lo_ — Mon, 28 Feb 2005 21:29:16 GMT

I bet he had more egg on his face

Re: Sony VGC-VS2 - Please come back

rich912 — Mon, 28 Feb 2005 21:40:40 GMT

He would have done, literally, if I had my way

Re: Sony VGC-VS2 - Please come back

kee-lo_ — Mon, 28 Feb 2005 22:15:19 GMT

LOL the good thing is you got one up on him....

Re: Sony VGC-VS2 - Please come back

jammold — Wed, 02 Mar 2005 18:14:06 GMT

Those links are very useful Rich, if you don't mind I will post them on my website for the benefit of passers-by.