topic Re: Word Keeps Crashing Ahhhhh in PCs & Accessories

Word Keeps Crashing Ahhhhh

induct — Mon, 07 Feb 2005 11:55:57 GMT

MS Word 2000 keeps crashing whenever I use it. I know it might be impossible for people to help but any help would be great.

I can put the error online if it helps.

Re: Word Keeps Crashing Ahhhhh

kee-lo_ — Mon, 07 Feb 2005 17:37:18 GMT

If you could we'd be grateful.

What are you doing when it happens?

Re: Word Keeps Crashing Ahhhhh

SilverZero — Mon, 07 Feb 2005 17:41:38 GMT

as a last resort you can use open office, www.openoffice.org, its free, and its rock solid and can import word docs, and also write to doc, so no problems with workflow.

Re: Word Keeps Crashing Ahhhhh

seb21__ — Mon, 07 Feb 2005 17:58:10 GMT

last resort?

OpenOffice is my first resort!

Re: Word Keeps Crashing Ahhhhh

induct — Mon, 07 Feb 2005 18:20:17 GMT

Kee-Lo

It usually crashes within 10-20 Sec of starting program:

My Photoshop CS was (untill I went back to PS 7) doing the same thing, so it could be connected with the resorses. Have a look at what running and see if you can make sense of it:

Re: Word Keeps Crashing Ahhhhh

kee-lo_ — Mon, 07 Feb 2005 18:42:52 GMT

Ed,

You probably should reinstall Word first, see if this helps.

Re: Word Keeps Crashing Ahhhhh

induct — Mon, 07 Feb 2005 18:48:26 GMT

I've done that.

Do you think it could be a virus/worm even though I run Ad Aware and Norton regularly.

Re: Word Keeps Crashing Ahhhhh

kee-lo_ — Mon, 07 Feb 2005 18:55:27 GMT

No I don't think it's a virus

Re: Word Keeps Crashing Ahhhhh

induct — Mon, 07 Feb 2005 19:31:38 GMT

From Task Manager what on earth is VzFw.exe

Re: Word Keeps Crashing Ahhhhh

robpaxton — Mon, 07 Feb 2005 19:35:44 GMT

It's Vaio Zone/Gigapocket or one of it's subprograms.

See this for info

Re: Word Keeps Crashing Ahhhhh

rich912 — Mon, 07 Feb 2005 19:37:50 GMT

This will explain.

Re: Word Keeps Crashing Ahhhhh

kee-lo_ — Mon, 07 Feb 2005 19:42:08 GMT

Process File: VzFw or VzFw.exe
Process Name: Sony GigaPocket

Description:
VzFw.exe is a process belonging to the Sony GigaPocket multimedia entertainment center. This program is non-essential process to the running of the system, but should not be terminated unless suspected to be causing problems.

Re: Word Keeps Crashing Ahhhhh

rich912 — Mon, 07 Feb 2005 20:14:51 GMT

Have you any recent word documents that are 2.5MB or greater?

If so then this may help:
# When a Word file becomes very large in size then it can start to behave in an unstable manner. It may not be very many pages long but if you have included a lot of images then the actual size of the Word file can increase quite dramatically. Problems usually occur when the file is about 2.5Mb or more in size.
# The only way to get around this problem is to split the document into two (or more) documents. You can do this simply by saving the first part of the document and the second part of the document as new unique filenames.
# A more formal way to work with a document split into several parts, is to create a Master document in Word, which holds a common template format for the two parts. Then add in Subdocuments, which will be the various files which make up your Word document. You should refer to HELP in Word and search for MASTER DOCUMENTS for a fuller explanation of the process.

Re: Word Keeps Crashing Ahhhhh

Fuzzillogic — Mon, 07 Feb 2005 20:51:00 GMT

I don't hope I'm stating the obvious but... have you installed the latest service pack for MSOffice?..

And I do agree on OpenOffice.org! It's an excellent alternative.

Re: Word Keeps Crashing Ahhhhh

induct — Mon, 07 Feb 2005 20:57:40 GMT

Yep, done all available updates

File sizes are very small, Rich912 cheers anyway.

I'm thinking of reinstalling OS, but I can't afford the time.

Re: Word Keeps Crashing Ahhhhh

robpaxton — Mon, 07 Feb 2005 21:29:38 GMT

Try moving all of the macros from the .../office/startup folder to a temporary folder. There may be a startup macro causing a problem. You could also try deleting the normal.dot template.

I know this next bit's going to sound funny - also try temporarily uninstalling your printers - Word can get very tetchy if there is a problem with the default printer.

Re: Word Keeps Crashing Ahhhhh

induct — Mon, 07 Feb 2005 23:59:55 GMT

Cheers I'll give it a go, sounds like you might of solved it, as I have had problems with printers before.

Re: Word Keeps Crashing Ahhhhh

induct — Tue, 08 Feb 2005 00:03:24 GMT

So far so good, thank you Rob

Re: Word Keeps Crashing Ahhhhh

induct — Tue, 08 Feb 2005 10:09:07 GMT

My whole PC seems to be running alot quicker now. Thank you!!! :smileygrin:

Re: Word Keeps Crashing Ahhhhh

kee-lo_ — Tue, 08 Feb 2005 16:20:25 GMT

Well spotted Rob :smileygrin: