topic Re: Sony Repair Centre/Help Desk in PCs & Accessories

Sony Repair Centre/Help Desk

NIMITZ7 — Wed, 06 Apr 2005 18:35:40 GMT

Dear Vaio Freinds

I recently had a problem with my computers cd rom, there for machine had to go in for repair.

My machine has now been in Germany for 5 weeks{at the repair centre}, sony whom it took a whole week just to deliver a simple box for pick up, have told me that they do not have a speaker which has mysteriously broken on my machine.

I cant speak strongly enough, and advise people to avoid buying a vaio. I have had lots of problems with the help desk, they have told me incorrect information and even lied to me on occasion.

Has anyone had any similar expieriences and offer any advice

Many Thanks

Re: Sony Repair Centre/Help Desk

kee-lo_ — Wed, 06 Apr 2005 18:41:48 GMT

They have lost a speaker???

Then they're liable as it was in their custardy

Re: Sony Repair Centre/Help Desk

NIMITZ7 — Wed, 06 Apr 2005 18:48:09 GMT

They have discovered the speaker problem on its arrival in Germany

I have been told that they are manufacturing a speaker for my machine....the endless lies they have told me...

they have told me that they cannot give me a return date for my machine. Thus due to the fact that the call centre is in ireland and the repair centre is in germany, there is limited communication between the two.:smileysad:

Re: Sony Repair Centre/Help Desk

rich912 — Wed, 06 Apr 2005 19:09:18 GMT

Oh dear, this service/support problem goes from bad to worse!! My sympathises Paul, you are experiencing Sony at its worst. I have never had a major problem, thank goodness, but you do not have to read many threads on this forum to realise that you are not alone:smileysad:

Re: Sony Repair Centre/Help Desk

kee-lo_ — Wed, 06 Apr 2005 19:13:07 GMT

I have never had a major problem, thank goodness

Same here thank god

Re: Sony Repair Centre/Help Desk

seb21__ — Wed, 06 Apr 2005 19:16:36 GMT

that sounds really bad, NIMITZ7

Re: Sony Repair Centre/Help Desk

GBS — Wed, 06 Apr 2005 19:24:36 GMT

If you have a VAIO and it works - thay are fantastic; but if you get one with a problem it looks pretty much like you are stuffed!!!

What would the situation be if you bought a new VAIO and it broke down in a couple of weeks and you just took it back to the Shop and insisted on a replacement?

It might be better to advise people who have a new laptop when they come on here with a problem which could be solved by Vaio-link, just take it back and get another one. Then its the shops problem and thay can wait 5 weeks for a speaker; because as long as the situation remains with us Vaio-fans waiting and dealing with Vaio-link then I cant see any improvement.

Nimitz7 - If you are in the UK, go to your local trading standards office and tell them your story. Then they can contact Sony.

I hope you get your machine back soon.
5 weeks - I could cycle to f****** Taiwan in that time!!! - well almost. Unacceptable:smileydevil: Rant over!!!

Re: Sony Repair Centre/Help Desk

kee-lo_ — Wed, 06 Apr 2005 19:34:13 GMT

Yeah you should take it to the shopwithin it's 30 days period of purchase.