topic Re: dvd/cd drive crx820e has stopped reading dvds in PCs & Accessories

dvd/cd drive crx820e has stopped reading dvds

jigme — Wed, 09 Mar 2005 20:38:53 GMT

hi -

on my pcg-grv616g, the dvd/cd drive has stopped reading dvds, whether pre-recorded movies or data. this isn't good 'cos i have quite a bit of data on dvds that i now need...

it's still reading cds no problem. not sure what i've done recently that may have caused this, or if it's just a fault. system restore didn't fix it (running xp home) - very possible it went wrong before last available backup anyway as i haven't been using dvds much recently. device manager says it's working correctly (!) and the troubleshooter's useless.

any suggestions?

many thanks,
jigme

Re: dvd/cd drive crx820e has stopped reading dvds

kee-lo_ — Wed, 09 Mar 2005 21:21:43 GMT

have you installed Nero lately?

Re: dvd/cd drive crx820e has stopped reading dvds

jigme — Wed, 09 Mar 2005 23:53:11 GMT

yes - nero 6 full monty from their website.

Re: dvd/cd drive crx820e has stopped reading dvds

kee-lo_ — Thu, 10 Mar 2005 17:12:47 GMT

Download the Nero Registry Cleaner from the Tools section on Nero's site.

Re: dvd/cd drive crx820e has stopped reading dvds

jigme — Fri, 11 Mar 2005 08:00:28 GMT

ok, will do - thanks.

i'll report back to say what happened, but maybe in a couple of days - we're moving house today!

cheers,
jigme

Re: dvd/cd drive crx820e has stopped reading dvds

kee-lo_ — Fri, 11 Mar 2005 12:36:09 GMT

Good luck with that

Re: dvd/cd drive crx820e has stopped reading dvds

jigme — Wed, 16 Mar 2005 02:21:31 GMT

well, moved in ok & finally got round to running Nero's registry checker - but no joy, still won't read dvds

Re: dvd/cd drive crx820e has stopped reading dvds

kee-lo_ — Wed, 16 Mar 2005 17:29:45 GMT

Hi

In the Solutions Room, one of the last DVD complaints I posted a VL knowledge Base response, try that.

Re: dvd/cd drive crx820e has stopped reading dvds

jigme — Wed, 16 Mar 2005 18:02:11 GMT

ok, will do - thanks. won't be able to do that now for a couple of weeks, but i'll post a report once i've tried it out.
cheers!

Re: dvd/cd drive crx820e has stopped reading dvds

kee-lo_ — Wed, 16 Mar 2005 18:51:32 GMT

OK
Have fun unpacking....

Re: dvd/cd drive crx820e has stopped reading dvds

jigme — Tue, 29 Mar 2005 13:55:55 GMT

in case anyone's wondering: couldn't get it to work nohow, so i sent it back to sony, who tell me the dvd lens is burnt out: beam must have bounced back up into lens from speck of dust or scratch. apparently this happens occasionally.

they wanted £208 for a new optical drive, so i bought one off ebay for £35 instead...

cheers,
jigme

oh yeah - have now unpacked, too.

Re: dvd/cd drive crx820e has stopped reading dvds

kee-lo_ — Tue, 29 Mar 2005 15:35:16 GMT

Nice one on that deal!

Yeah a lot of these problems are caused by people keeping the drives not very clean