topic Re: cash back warning in Alpha & NEX interchangeable lens cameras

cash back warning

Griff110 — Fri, 15 Jun 2018 16:10:39 GMT

I purchased an Alpha a6300l kit from Argos online, just to make you aware that the online reciept that Argos provide

will not be accepted by Sony as proof of purchase, Argos will post a reciept but Sony have only given me 10 days to provide proof, Argos tell me up to 14 days to get the reciept, Only bought the camera because of the cashback.

Looks like I wont be getting the cash back, #GUTTED

my advice, dont buy a camera from Argos online.

Re: cash back warning

robdalej — Sat, 16 Jun 2018 08:05:28 GMT

Surely this is illegal, ..if they advertise something, they should honour it. Try putting your problem through a website called Resoiva, it sorted Currys out with a problem I had

Re: cash back warning

Win_88 — Mon, 18 Jun 2018 11:41:32 GMT

Hi Griff,

From my experience, all Sony needs in a receipt to qualify is the model number, a matching date, and a VAT number. alongside a picture of the serial number on the camera. Also, one of the terms is that 30 days need to pas from the date of purchase before a claim can be made anyway. I'm not sure about Argos specifically, but if they say they need 14 days to provide a VAT invoice then you will still be covered after the fact. And the final date to apply is the 2nd of November 2018.

Win_88

Re: cash back warning

Griff110 — Sat, 23 Jun 2018 14:37:38 GMT

Thanks for the replies, Sony won't answer my emails now, will try resolva to try and get a soloution.

Thanks again

Tom.

Re: cash back warning

robdalej — Sat, 23 Jun 2018 15:31:22 GMT

Hope you solve. It. I am worried I may have a problem also. As I got my A 6300.from John Lewis and their receipt. Only says camera and not the make so am. Trying to. Find out now what the situation is

Sent from my Huawei Mobile

Re: cash back warning

Griff110 — Sun, 24 Jun 2018 09:45:50 GMT

good luck.

Re: cash back warning

d_n_bull — Sun, 08 Jul 2018 10:10:47 GMT

I am hoping it won't be a problem with John Lewis as you can download a VAT receipt by logging in to your online account and clicking on the relevant order. At top right there is an option to click on VAT Receipt. I saved it as a pdf and will submit this when my 30 days are up. It includes the full details of the camera.

Re: cash back warning

robdalej — Sun, 08 Jul 2018 12:37:10 GMT

Ok thanks for that but , this is all well and good if you are computer
literate, which I am not! Have spoken to Sony , who have said they are
aware if the problem and mit should be ok with the supplied receipt

Re: cash back warning

edcoomber — Tue, 09 Oct 2018 15:48:17 GMT

Hi. How did you get on? I'm in the same situation, Sony wouldn't accept my order confirmation from Argos!

Re: cash back warning

robdalej — Tue, 09 Oct 2018 15:54:07 GMT

Hi got mine back, very quickly they seemed to recognised the problem, if
you are still having problems try putting the query through the resolva
website, that usually tends to concentrate their minds!