Sony customer service is horrendous!

Alexprince87 — Thu, 10 Nov 2016 16:34:30 GMT

I had to send my camera off for a warranty repair to Sony's Pencoed technology repair center. They received my item in the last week of September it was supposedly repaired and then lost!!!!

i have had terrible customer service they keep promising to get back to me with a resolution YET they don't even bother to Call back or even Email a reply despite the fact iv spoken to the customer service dept each time I'm told they will request a call back from the department dealing with the complaint but iv never had one!!! I would ring them direct but there department doesn't accept incoming calls so what am I meant to do?

This is beyond a joke, two months without my camera, absolutely terrible service and I'm starting to regret choosing Sony over Nikon!

I want back what is mine, Sony are responsible but absolutely careless about there customers!

Re: Sony customer service is horrendous!

Anonymous — Thu, 10 Nov 2016 19:24:57 GMT

Hi there

I have forwarded your complaint onto Sony Support - they should be in contact with you in the next day or so. If no one has contacted you early next week, please reply back.

Cheers

Re: Sony customer service is horrendous!

remstirb — Tue, 15 May 2018 21:56:17 GMT

how does this story ends?

topic Re: Sony customer service is horrendous! in Alpha & NEX interchangeable lens cameras

Sony customer service is horrendous!

Re: Sony customer service is horrendous!

Re: Sony customer service is horrendous!