topic Re: Finger print scanner disappeared in 1 Series

Finger print scanner disappeared

Beetlebum69 — Wed, 03 Feb 2021 21:54:18 GMT

I have an Xperia 1. Latest Android update installed yesterday. fingerprint scanner seems to have disappeared. I've looked on lockscreen settings and it doesn't seem to be there. Pin only. Very annoying. Any thoughts?

Re: Finger print scanner disappeared

Strampke — Thu, 04 Feb 2021 00:51:31 GMT

What if

you type finger in settings?

Re: Finger print scanner disappeared

Uliwooly — Thu, 04 Feb 2021 03:01:02 GMT

@Beetlebum69

I hope not, but if your situation it's like mine, then the fingerprint sensor doesn't work

go to

settings > support > Xperia tests > scroll to the bottom > Fingerprint sensor

if you get to the part to scan your fingerprint but it doesn't read anything then it seems like a hardware issue.

You could still reinstall the latest update with Xperia Companion, make sure that you backup everything

Re: Finger print scanner disappeared

Beetlebum69 — Thu, 04 Feb 2021 12:11:15 GMT

It doesn't recognise my fingerprint or even that I am putting my thumb there. Will try a few restarts and see if it works. Total nightmare for online banking.

Re: Finger print scanner disappeared

Beetlebum69 — Thu, 04 Feb 2021 12:18:38 GMT

Very odd. Did a restart. Then ran fingerprint sensor. The sweet spot seems to be much smaller after the latest Android update and I have had to take my case off to get it to work. It worked which is a relief. Always seems to be the fingerprint sensor every update. Thanks for help both of you.

Re: Finger print scanner disappeared

sean4080 — Mon, 08 Feb 2021 18:12:36 GMT

This happened to me after the latest update... When the phone is switched completely off then back on, you will lose your finger print security.

However, when the phone is restarted (not off & on) the finger print security scanner etc works.

Sony update problem... So, unfortunately, don't switch completely off, just restart to keep the finger print sensor working