https://community.sony.si/t5/x-series/multipoint-connection-toggle-greyed-out-after-latest-headphones/m-p/3984116#M13110 <P>Hi everyone,</P><P>I’m facing a persistent issue with my <STRONG>Sony WH-XB910N</STRONG> since the recent <STRONG>Sony | Headphones Connect app v13.1</STRONG> update on iOS.</P><P>Before the update, I could seamlessly use <STRONG>multipoint connection</STRONG> between my <STRONG>iPhone 13 (iOS 18)</STRONG> and <STRONG>Lenovo ThinkPad (Windows 11)</STRONG>. After updating the app to <STRONG>v13.1</STRONG> (while my headset firmware is already up-to-date at <STRONG>v1.3.1</STRONG>), the option<BR /><STRONG>“Connect to 2 devices simultaneously”</STRONG> is now permanently <STRONG>greyed out</STRONG> in the app.</P><P>Here’s what I’ve tried so far:</P><UL><LI><P>Confirmed firmware is 1.3.1 (latest, released Oct 2025)</P></LI><LI><P>Performed full reset and re-initialization of the headset</P></LI><LI><P>Re-paired both devices (iPhone first, ThinkPad second) multiple times</P></LI><LI><P>Checked that LDAC isn’t active (iPhone uses AAC only)</P></LI><LI><P>Reinstalled the app and repeated setup</P></LI></UL><P>Unfortunately, the toggle remains disabled, and multipoint no longer works — even though it worked perfectly before this app version.</P><P>I’ve seen a few reports suggesting this is a regression introduced in <STRONG>Headphones Connect v13.1</STRONG>, particularly when pairing iPhone + Windows devices. Could you please confirm if this is a <STRONG>known issue</STRONG> and whether a <STRONG>patch (v13.1.1 or later)</STRONG> is in progress?</P><P>Any temporary workaround or ETA on the fix would be greatly appreciated.</P> Mon, 27 Oct 2025 22:53:01 GMT narayan.mukund96 2025-10-27T22:53:01Z https://community.sony.si/t5/x-series/multipoint-connection-toggle-greyed-out-after-latest-headphones/m-p/3984116#M13110 <P>Hi everyone,</P><P>I’m facing a persistent issue with my <STRONG>Sony WH-XB910N</STRONG> since the recent <STRONG>Sony | Headphones Connect app v13.1</STRONG> update on iOS.</P><P>Before the update, I could seamlessly use <STRONG>multipoint connection</STRONG> between my <STRONG>iPhone 13 (iOS 18)</STRONG> and <STRONG>Lenovo ThinkPad (Windows 11)</STRONG>. After updating the app to <STRONG>v13.1</STRONG> (while my headset firmware is already up-to-date at <STRONG>v1.3.1</STRONG>), the option<BR /><STRONG>“Connect to 2 devices simultaneously”</STRONG> is now permanently <STRONG>greyed out</STRONG> in the app.</P><P>Here’s what I’ve tried so far:</P><UL><LI><P>Confirmed firmware is 1.3.1 (latest, released Oct 2025)</P></LI><LI><P>Performed full reset and re-initialization of the headset</P></LI><LI><P>Re-paired both devices (iPhone first, ThinkPad second) multiple times</P></LI><LI><P>Checked that LDAC isn’t active (iPhone uses AAC only)</P></LI><LI><P>Reinstalled the app and repeated setup</P></LI></UL><P>Unfortunately, the toggle remains disabled, and multipoint no longer works — even though it worked perfectly before this app version.</P><P>I’ve seen a few reports suggesting this is a regression introduced in <STRONG>Headphones Connect v13.1</STRONG>, particularly when pairing iPhone + Windows devices. Could you please confirm if this is a <STRONG>known issue</STRONG> and whether a <STRONG>patch (v13.1.1 or later)</STRONG> is in progress?</P><P>Any temporary workaround or ETA on the fix would be greatly appreciated.</P> Mon, 27 Oct 2025 22:53:01 GMT https://community.sony.si/t5/x-series/multipoint-connection-toggle-greyed-out-after-latest-headphones/m-p/3984116#M13110 narayan.mukund96 2025-10-27T22:53:01Z