topic Re: Problem with charging phone in XZ Series

Problem with charging phone

DiegoU1 — Wed, 20 Mar 2019 20:18:53 GMT

I don't know if this is a problem with the port but when I connect the charger to the phone it doesn't react most of the time, I need to move the charger until it begins to charge but it's annoying and it also isn't supposed to be like that. Sometimes I need to be like half an hour moving the cable until it begins to work. With the headphones the port works fine, the problem is only when I try to charge the phone. I know it's not the charger because I have tried with other ones and is the same problem. Does somebody know what can be the problem?

My phone is a Sony Xperia Xz2 #

Re: Problem with charging phone

Jonas — Fri, 22 Mar 2019 10:05:00 GMT

Hi @DiegoU1, sorry to hear about this.

You mention that you have tried different chargers, I assume it was different USB Type-C cables as well? I just want to make sure, as it does sound like it's either the cable or the actual port on the device that is the cause of this.

If it is the same with a different cable, get in touch with your Local support team and they will assist you further with having the device sent in for repairs.

Keep me posted!

Re: Problem with charging phone

Yoga1 — Sat, 23 Mar 2019 23:00:12 GMT

Whatever you do do not send your phone back to Sony I was having network issues and was told by my network provider to send the phone back for repair I was contacted by Sony to say we've found the problem a faulty charging port but unfortunately it's not covered under warranty but give us £217 and we'll fix it I refused and paid £25 for return of the phone I was contacted by my network provider and informed the network is now fixed now I have the phone back and upon inspection the charging port has been poorly put back together and theres small chips all over each side of the phone thanks sony

Re: Problem with charging phone

Jonas — Tue, 26 Mar 2019 11:55:10 GMT

Hi @Yoga1, very sorry to hear about the experience you had with the authorized service centre in your market.

As service cases are only handled at a local level due to routines, warranty and consumer laws varying between markets, I'm afraid that I can't access your case.

In your case, I would recommend that you get in touch with your Local support team or your operator (as they assisted you with sending in the device the first time) so the charging port can be fixed.

Once again, I'm very sorry to hear about what has happened.

Re: Problem with charging phone

Yoga1 — Thu, 28 Mar 2019 20:55:09 GMT

Spoiler

I have contacted my mobile operator who have issued me with a £50 refund that just about covers the cost of p&p, I am still waiting on there response regarding sonys engineers report saying my phone has faulty parts and why there's no repair being done if the parts are faulty

Re: Problem with charging phone

Jonas — Wed, 03 Apr 2019 09:47:14 GMT

Hi again @Yoga1!

I'm glad to hear that at least some progress has been made between you and your operator. Hopefully you'll get a reply soon regarding the service of your device from the service centre, or from your Local support team.

Feel free to keep me posted!