topic Re: Sony xperia xz1 compact:screen keeps freezing in XZ Series

Sony xperia xz1 compact:screen keeps freezing

Red33 — Sat, 16 Mar 2019 02:07:21 GMT

Recently, after the previous update, my screen just goes black fir no reason, it's not locked or anything, I'm just bruwsibf the net, & the page just goes black, I have to press on the screen or sth to bring it back.

Now after the latest update, my screen keeps freezing, eg my phone is tuning & I keep pressing on the green button to answer but nothing happens. Or I'm bruwsibf & I press on a page to get a drop down lent & nothing....

Sony told me to do a system restart & now send in for repair. But I wish to know the cause. Thank you guys in advance.

Re: Sony xperia xz1 compact:screen keeps freezing

Uliwooly — Sat, 16 Mar 2019 02:55:01 GMT

@Red33

hard to tell, what I would've done is first test it in Safe mode, if you still experience the same issue, it's time to repair it wiht Xperia Companion

Re: Sony xperia xz1 compact:screen keeps freezing

Red33 — Sat, 16 Mar 2019 03:18:50 GMT

OK. Thank you. I'll try in safe mode for a few hours & see what happens. It seems to be happening at least once per hour. I also unistall all latest apps.

But I suspect there's a problem with the phone sensor because when I'm typing now in safe mode, the screen 'jumps'

Re: Sony xperia xz1 compact:screen keeps freezing

Red33 — Sat, 16 Mar 2019 04:49:14 GMT

It hasn't happened in safe mode. What does that mean? 🙂

Re: Sony xperia xz1 compact:screen keeps freezing

Uliwooly — Sat, 16 Mar 2019 06:29:22 GMT

@Red33

That an app it's acting up, not a preloaded app but an app that you've installed

Re: Sony xperia xz1 compact:screen keeps freezing

Red33 — Sat, 16 Mar 2019 16:11:29 GMT

I unistall Ed all the new apps I had installed & still had problem. I went through the apps updates in Play Store & I suspect its one of the ones installed with the latest update. I removed them & so far so good. Thank you kindly for your help 😊