topic Re: Broken sound control after Pie update in XZ Series

Broken sound control after Pie update

martinmrmus — Tue, 13 Nov 2018 19:02:30 GMT

The sounds control is broken on Xperia XZ Premium broken. When you push volume button the volume control panel shows up with media slider. Thats ok. But if you tap on settings gear under slider it should show all volume sliders next to media volume slider but instead of it it brings you to phone volume settings.

Re: Broken sound control after Pie update

martinmrmus — Wed, 14 Nov 2018 09:44:15 GMT

This is so uncomfortable. Did you make it this way or it's broken? Because on Pixel/other phones it acts different (as I described above).

Re: Broken sound control after Pie update

najodleglejszy — Wed, 14 Nov 2018 10:49:14 GMT

@mrnino

@mrnino wrote:
Because on Pixel/other phones it acts different (as I described above).

not according to this video by Google support https://www.youtube.com/watch?v=nZkTyN7sPeE

Re: Broken sound control after Pie update

Jonas — Wed, 14 Nov 2018 12:05:48 GMT

Hi @mrnino!

This is the expected behaviour when you tap the gear/settings icon and it's the same on the other Xperia devices updated to Android Pie and the Xperia XZ3 that was launched with Android Pie.

It could be different on other brands, but at least it looks to be the same as "stock" Android is using based on the video that @najodleglejszy posted.

I do understand that there are some extra actions that needs to be taken in order to adjust the ring/notification volume in Android Pie compared to Android Oreo and I'll make sure to forward the information that you have provided internally as user feedback.

Have a great day!

Re: Broken sound control after Pie update

Houtk — Sun, 18 Nov 2018 17:45:20 GMT

But it will be better if when we want to decrease the volume of of incoming call we can use only the volume key same as last version of Android . And the App of message is very bad because I can't select too many message to delete of mark as important with Star .

Re: Broken sound control after Pie update

Sova13 — Sun, 18 Nov 2018 19:12:00 GMT

I don't like this way of control, at least put default of what we change to be ringer cause I'm often changing volume depending where I am(home, office, street, gym, and lot more), and when I select gear and change volume at volume panel then the sound plays which is very annoying for ringer, I don't want that to happen when I'm in meeting or such and change volume only to make noise while doing it, I often don't need vibrations there, just making it more quiet

Re: Broken sound control after Pie update

martinmrmus — Sun, 18 Nov 2018 19:20:55 GMT

Yes, it's terrible. I often lower down media volume instead of ringtone. And that noise while manually setting ringtone volume level it's terrible. Sony should give us option to set this setting.

Re: Broken sound control after Pie update

Houtk — Mon, 19 Nov 2018 17:58:04 GMT

About sms messenger what we must do ? I can't select some message with star to be important .

Re: Broken sound control after Pie update

Altitood — Thu, 22 Nov 2018 20:35:21 GMT

This is unacceptable. EVERYBODY needs to be able to quickly mute their ringer when they go into a meeting (It's important to be able to set a time limit for the mute, too, which I was ble tp do with the Shush app until this useless update.) We need a fix!

Re: Broken sound control after Pie update

Jonas — Fri, 23 Nov 2018 15:38:32 GMT

Hi @Altitood!

You can quickly mute the device by tapping on the little bell icon just above the volume slider. To set a timer you will need to press and hold on the Do not disturb icon in the Quick settings > Duration.

I had a look in the Google Play store and the Shush application has not been update since early 2017, so it might not be fully working with Android Pie, but you can always send the developers an Email.

Re: Broken sound control after Pie update

MehrdadVz — Mon, 26 Nov 2018 18:29:04 GMT

Hi again

What we must do with text message app ?

Re: Broken sound control after Pie update

FatCash — Wed, 28 Nov 2018 08:00:48 GMT

As someone mentioned, the ringtone volume is previewed when you adjust the volume in settings.

At best, it is useful the first time, but not the 1000 following times when you already know what visual level you want, and need to quickly silently adjust the ringtone volume.

Sad to say that I am looking for an app/widget to rebind the volume keys to how it was before the update

Re: Broken sound control after Pie update

Jonas — Fri, 30 Nov 2018 11:31:07 GMT

Hi @MehrdadVz!

I'm not quite sure that I understand what you mean with the message application, would it be possible for you to elaborate a bit? Thank you.

Hi @FatCash, That is very true and I understand that must be very annoying, especially if you are adjusting the volume to not disturb the people around you.

I will make sure to forward the feedback regarding this!

Re: Broken sound control after Pie update

MehrdadVz — Fri, 30 Nov 2018 17:56:59 GMT

In my last version of Android I used messaging app .with this app I can stared🌟 message or messages and in inbox of somebody I can selected too many incoming messages to delete or... But not this app crashed in Android 9 and didn't work . Recently I must use messages app , this app is very simple app I seen in very old version of Android .

Android 9 volume rocker

azzido — Sat, 01 Dec 2018 16:28:46 GMT

Hi, yesterday I received Pie update and since then the volume rocker is changing the volume of multimedias instead of incoming calls and messages!!!

I need to open additional menu in order to adjust call volume. How can I fix it?????

Please help!
Can this setting be adjusted???
It is so stupid!

Re: Broken sound control after Pie update

azzido — Sat, 01 Dec 2018 16:35:56 GMT

Exactly! We need to be able to adjust "default" value of volume rocker, I for example want it back to adjust i coming calls / notifications vokume with the rocker directly and not sub menu! Also playing the sound automarically in sub_menu is annoying.

This bug must be fixed immediately!

Re: Android 9 volume rocker

Dcorrea — Sun, 02 Dec 2018 06:37:45 GMT

Yes, When the control volume appears you need to tighten the configuration gear, and it will send you to the options of other volumes. the only shortcut is to put on vibrator and not bother at the top.

Re: Android 9 volume rocker

ReneMeyer — Sun, 02 Dec 2018 21:30:16 GMT

Yes, very stupid as it was perfect before, I can not figure out how to change that

Re: Broken sound control after Pie update

Jonas — Wed, 05 Dec 2018 13:22:43 GMT

@MehrdadVz, Do I understand that you are using a third party messaging application and that one is no longer working after updating to Android Pie? If that is the case, check if there are any updates to the application available in the Google Play store, as the version you have installed may not be fully compatible with Android Pie.

If there are no updates available, you can find the contact information to the developer of the application in the Google Play store and send them the information, so they are aware of this.

@azzido, There is no setting to change the behaviour of the volume slider and to adjust the ring/notification volume, you will need to tap the cogwheel and manually adjust it in the audio settings. This is the default behavior in Android 9.0, so there is no bug.

@Dcorrea, that is correct. With the "bell" icon, you can either mute all notification/ring sound, only vibration and of course, sound on.

@ReneMeyer, You can not change it back to how it was in Android Oreo, as this is the new behaviour in Android 9.0 (Pie).

I do understand that this change does not suit everyone and I'll continue to forward all the feedback that I receive about this!

Re: Broken sound control after Pie update

azzido — Tue, 15 Jan 2019 22:15:49 GMT

@Jonas wrote:
@MehrdadVz, Do I understand that you are using a third party messaging application and that one is no longer working after updating to Android Pie? If that is the case, check if there are any updates to the application available in the Google Play store, as the version you have installed may not be fully compatible with Android Pie.

If there are no updates available, you can find the contact information to the developer of the application in the Google Play store and send them the information, so they are aware of this.

@azzido, There is no setting to change the behaviour of the volume slider and to adjust the ring/notification volume, you will need to tap the cogwheel and manually adjust it in the audio settings. This is the default behavior in Android 9.0, so there is no bug.

@Dcorrea, that is correct. With the "bell" icon, you can either mute all notification/ring sound, only vibration and of course, sound on.

@ReneMeyer, You can not change it back to how it was in Android Oreo, as this is the new behaviour in Android 9.0 (Pie).

I do understand that this change does not suit everyone and I'll continue to forward all the feedback that I receive about this!

Hi, what was the answer after the feedback?
Will this issue introduced by stupid Google be fixed/corrected by Sony???

This is so annoying...