topic Re: Original earphone is not working in XZ Series

Original earphone is not working

Xia_Cui — Thu, 17 Jan 2019 18:48:50 GMT

Hello,

I found one of the ear (left-side) doesn't work, the other one works perfectly. It's the original earphone included in the box, can I ask for a replacement or send it back for repair? My XZ2C is in warranty.

Thanks,

Xia

Re: Original earphone is not working

najodleglejszy — Thu, 17 Jan 2019 18:57:01 GMT

@Xia_Cuiyour best bet is to contact your local support and ask them about it. they'll know best what warranty terms apply in your region.

https://support.sonymobile.com/global-en/contactUs/

Re: Original earphone is not working

Xia_Cui — Thu, 17 Jan 2019 19:13:53 GMT

Thanks they told me to send back the device.

Re: Original earphone is not working

wpcoe — Sun, 14 Apr 2019 00:04:01 GMT

@Xia_Cui wrote:
Thanks they told me to send back the device.

None of my business, really, but I'm curious: Did you have to pack up the phone and all the accessories to send back, or did they let you ship just the earphones?