topic Re: Microphone in call doesn't work in XZ Series

Microphone in call doesn't work

Dunny88 — Mon, 24 Sep 2018 16:19:56 GMT

When I call someone, I can hear them but they can't hear me. They can hear me if I go on loudspeaker or through my headset. Can anyone help me fix this problem please???

Re: Microphone in call doesn't work

Jonas — Tue, 25 Sep 2018 07:45:48 GMT

Hi @Dunny88, sorry to hear about this.

I would recommend that you do the inbuilt test for the microphone and see if it works outside of a call or not. The test can be found in Settings > Support > Tests > Microphone.

If the microphone is not working in this test, try restarting your device in safe mode and do the same test again, so we can see if this is caused by a downloaded application or not.

Let me know how it goes!

Re: Microphone in call doesn't work

saravanan34 — Wed, 20 Mar 2019 17:36:37 GMT

in my xperia xz dual sim mobile Microphone during call doesn't work well. when i put in speaker it works fine and during diagostic testing it works well, ok google also works very well. i tryed some options like reseting mobile, starting in safe mode, repairing using xperia companion but problem persists till now.. i am very dispointed now. the problem started after updating my mobile to android 8 oreo. there is no option availabe now to go back stock android 7 version. so much disappointed with sony..

Re: Microphone in call doesn't work

Jonas — Fri, 22 Mar 2019 13:27:45 GMT

Hi @saravanan3434, sorry to hear about this.

You mention that it doesn't work well, do you mean that it works, but there can sometimes be hard for the counterpart to hear you? As the microphone works fine in the test and you have done nearly all troubleshooting available for the device, have you tried with a different SIM card in your device?

You can either order a new one from your operator, pick one up in a store if they have any close to where you live or borrow a SIM card from a friend, colleague or family member and see if that helps.

Let me know how it goes!

Re: Microphone in call doesn't work

saravanan34 — Fri, 22 Mar 2019 15:40:40 GMT

during call my voice breaks, other party can't hear me properly. when i put it in speaker mode it works fine. i tried changing sim card also, doesn't work. i entered service mode and checked both microphones, seems both of them work well. help me resolve this problem...thanks...

Re: Microphone in call doesn't work

Jonas — Tue, 26 Mar 2019 11:12:56 GMT

Hi again @saravanan3434, thank you so much for this information.

It sounds very strange. It's like the main microphone stops working during the call and then you switch over to the second microphone (by activating speaker phone) that works fine.

The only thing that is left to try in the device as you have done the other troubleshooting is to change the network type and see if that changes anything. You can do this in Settings > Network & Internet > Mobile networks > Preferred network type. Set this to 2G/GSM only if that is available for you (I know some operators has completely removed their 2G network).

Should you still experience the same behaviour, I recommend that you get in touch with your Local support team so they can arrange a repair for you.

Feel free to keep me posted!

Re: Microphone in call doesn't work

saravanan34 — Thu, 04 Apr 2019 05:56:22 GMT

thanks Jonas for your reply i tried your option to choose 2g gsm only method, it didn't work. recently i installed sony voice recorder app to check microphone working condition, in that i found primary mic power (gain) has reduced due to age, but secondary mic is working fine. due to this during call primary mic voice is less and secondary mic noise is high, secondary microphone acting for noise cancellation 'reducing or creating distrotion' in my voice during call (my assumption). i think due power (gain) difference in microphone screwed up the noise cancellation function and creating distortion in my voice during call. when i put in loudspeaker mode both microphone try to catch my voice so my voice was clear. i tried a idea and it worked for me. what i have done is " i covered my secondary mic with tape and called my friend, he was able hear me clearly during call but voice is bit low then normal. i think noise cancellation is creating distortion. is there any option to cancel "noise cancellation" feature during call in android 8.0.0.

Re: Microphone in call doesn't work

Jonas — Thu, 11 Apr 2019 08:07:51 GMT

Hi again @saravanan3434, I apologize for the late reply.

Thank you for all the information and you are correct, the second microphone will also handle the noise suppression during calls.

The option to turn off noise suppression was removed in Android 6.0, due to it always being activated in Android 6 and later Android versions.

Since it got a bit better after you covered the second microphone, there is something very wrong with the second microphone and your device will need to be examined at an authorized service centre and you will find instructions how to have it sent it, in my previous reply.

Keep me posted!