topic Re: Have problem on call and cant end call in XZ Series

Have problem on call and cant end call

PingFan — Tue, 22 May 2018 04:21:51 GMT

When I was on the call with on my Sony Xperia XZ, the phone call will suddenly disconnect (I can't hear the caller and the caller couldn't hear me). The mobile phone is still able to function by pressing the home key to launch other applications.Unfortunately, when I tab back to the call again, the application still in 'hang' state. I couldn't end the call manually, I couldn't make another call and I couldn't receive calls. I can only wait for the application to end call itself for more than 2 minutes. I am facing this problem in less than a week after I bought the phone (totally new condition). I spent at least two months to solve this problem, I tried to reformat the phone, change to a new sim card, even sent to sony service center for a repair, but the problem is still there after 2 weeks I got back my phone from the repair service! The most ridiculous thing that happened when I send my for repair at sony service center, the servicers told me the phone is in good and functioning condition without any problem detected, their first diagnosed it is that the telecommunication side problem that caused the dysfunction I faced. I don't think it is telecom service problem as I've used DIGI for more than 10 years. Why am I the only one encountering this problem? Later, they agreed to assist me in solving this problem by sending in the phone for further investigation with the technicians. I got a phone call a week later to retrieve my phone. They servicer informed me that the phone was checked and the phone really had no dysfunction and they just help me reformat the phone again. If the phone is totally functioning well, why the problem still remains.
I am very tired and disappointed on sony as I've been loyal to the brand/company since my first Sony Ericsson phone.
Is it really worth for a phone at RM3099, even there's a problem that couldn't be fixed?

[youtube]https://www.youtube.com/watch?v=YSsmLmQtBpA/youtube]

in safemode also got this problem

[youtube]https://www.youtube.com/watch?v=0LXMSbDSODM/youtube]

Re: Have problem on call and cant end call

Qatrium — Tue, 22 May 2018 04:38:49 GMT

@PingFan

Test your phone while in safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one.

Re: Have problem on call and cant end call

PingFan — Tue, 22 May 2018 07:09:58 GMT

ok, thank~

i had tring the safe mode now

Re: Have problem on call and cant end call

PingFan — Tue, 22 May 2018 09:58:05 GMT

in safemode also got this problem

[youtube]https://www.youtube.com/watch?v=0LXMSbDSODM/youtube]

Re: Have problem on call and cant end call

PingFan — Mon, 28 May 2018 03:52:13 GMT

after try the safemode still got the problem, no any update for me?

Re: Have problem on call and cant end call

19667 — Mon, 28 May 2018 06:16:46 GMT

try this,

go to settings >> Apps & notification >> app info >> find the phone app and press it >> select force stop >> next storage >> clear data and clear cache.

restart the phone and check

if this solved your problem don't forget to give kudos..

Re: Have problem on call and cant end call

NunoSEN2 — Mon, 28 May 2018 09:15:03 GMT

@PingFan;

Have you tried another SIM card to check if still have the same problem?

Re: Have problem on call and cant end call

PingFan — Mon, 28 May 2018 11:34:00 GMT

kanchuka

thx for your suggest, i will try it, but i dont think this can solve my problem

Re: Have problem on call and cant end call

PingFan — Mon, 28 May 2018 11:39:51 GMT

@NunoSEN2 wrote:
@PingFan;
Have you tried another SIM card to check if still have the same problem?

NunoSEN2

Ya, I tried a new sim card the problem still had happend, but I tried to use that sim card on other phones (samsung note 2) during the period my Xperia XZ Premium sent to repair, the no problem happened

Re: Have problem on call and cant end call

NunoSEN2 — Mon, 28 May 2018 11:51:14 GMT

@PingFan;

Then I was going to suggest making a software repair with Xperia Companion (is better than factory reset) but I don't know if that was already made in service center.

Re: Have problem on call and cant end call

PingFan — Mon, 28 May 2018 12:47:03 GMT

@NunoSEN2 wrote:
@PingFan;
Then I was going to suggest making a software repair with Xperia Companion (is better than factory reset) but I don't know if that was already made in service center.

NunoSEN2
I think they already maked making a software repair with Xperia Companion, because when I went to get back my phone, they told that they had done the software update and reformat