https://community.sony.si/t5/xz-series/xz-warranty-issues/m-p/3605849#M37526 <P>Sent my xz in for repair as the phone had stopped working completely, I assumed it was water damaged as I had taken it in the pool on holiday, it was there 8 days before they sent me a quote for £337 saying the phone was economically unfixable and would need replacing, I asked why it wasn’t covered under warranty and they said it had a small scratch on the side, which wasn’t there when I sent it in, they emailed pictures claiming the pictures were taken on receiving the device at the repair centre on the 8/5/18, on closer inspection of the pictures the date clearly shows 15/5/18, a full 7 days later, a full 7 days of somebody messing with my phone, I believe it has been damaged in their care and they are using this as a excuse not to replace my water damaged waterproof phone, another point is the phone was originally booked in for a charging port repair, maybe this could of been the cause of the water getting in&nbsp;</P> Sun, 20 May 2018 07:44:16 GMT Dicky7865 2018-05-20T07:44:16Z https://community.sony.si/t5/xz-series/xz-warranty-issues/m-p/3605849#M37526 <P>Sent my xz in for repair as the phone had stopped working completely, I assumed it was water damaged as I had taken it in the pool on holiday, it was there 8 days before they sent me a quote for £337 saying the phone was economically unfixable and would need replacing, I asked why it wasn’t covered under warranty and they said it had a small scratch on the side, which wasn’t there when I sent it in, they emailed pictures claiming the pictures were taken on receiving the device at the repair centre on the 8/5/18, on closer inspection of the pictures the date clearly shows 15/5/18, a full 7 days later, a full 7 days of somebody messing with my phone, I believe it has been damaged in their care and they are using this as a excuse not to replace my water damaged waterproof phone, another point is the phone was originally booked in for a charging port repair, maybe this could of been the cause of the water getting in&nbsp;</P> Sun, 20 May 2018 07:44:16 GMT https://community.sony.si/t5/xz-series/xz-warranty-issues/m-p/3605849#M37526 Dicky7865 2018-05-20T07:44:16Z https://community.sony.si/t5/xz-series/xz-warranty-issues/m-p/3605850#M37527 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1147356">@Dicky7865</A>, very sorry to hear about this. <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.si/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /><BR /><BR />I'm afraid that I won't be able to assist you with this case as all service cases are handled on a local level due to service routines, warranties and so forth varies between markets.<BR /><BR />If you want to raise a complaint, please get in touch with your <A href="https://community.sony.co.uk/t5/c-sonymobile/Local+support/pd-p/contact_us" class="lia-product-mention" data-product="13-1">Local support</A>&nbsp;team and they will assist you further.</P> Wed, 23 May 2018 06:56:27 GMT https://community.sony.si/t5/xz-series/xz-warranty-issues/m-p/3605850#M37527 Jonas 2018-05-23T06:56:27Z