topic Re: Xperia Z won't update thru wifi download in XPERIA archive

Xperia Z won't update thru wifi download

LeoFont — Sun, 18 Dec 2016 18:40:00 GMT

Hi,

My xperia Z has a problem with the usb conection so I'm trying to update by using the wifi option. However, it starts to isntall but inmediately aborts instalation. Anyone here knows what to do about it?

I have Android 5.02 (lollipop) and I'm trying to install marshmallow.

Thanks

Re: Xperia Z won't update thru wifi download

CameronT — Mon, 19 Dec 2016 01:08:41 GMT

Hi @LeoFont,

Welcome to the community. I am sorry to hear about this.

Do you get any error message? Have you tried restarting the phone?

I don't know if it is possible to do the update to Marshmallow OTA due to the significant changes and large size.

Re: Xperia Z won't update thru wifi download

_alexdon_ — Mon, 19 Dec 2016 08:52:09 GMT

@LeoFont There is no update to MM for Z. How are you trying to update then and to what?

Re: Xperia Z won't update thru wifi download

LeoFont — Mon, 19 Dec 2016 09:13:52 GMT

The update message I receive it from the update itself. It let's me download it, but when I try to install it aborts the installation. I assume it is mashmallow update only because I've read ther was one for xperia z...but maybe I'm wrong. However it is the phone that keeps sending the message of a new update and it is from the update system.

Re: Xperia Z won't update thru wifi download

_alexdon_ — Mon, 19 Dec 2016 09:15:18 GMT

@LeoFont probably just another build for lollipop.

Try this: settings - apps - all, scroll down to software update app. Force stop, clear data. Restart your device.

Re: Xperia Z won't update thru wifi download

LeoFont — Mon, 19 Dec 2016 09:15:41 GMT

And yes, I've tried restarting the phone, set it up from manufactory mode...but same result

Re: Xperia Z won't update thru wifi download

LeoFont — Mon, 19 Dec 2016 09:19:40 GMT

Ok, I'll try that and will let you know. Thanks

Re: Xperia Z won't update thru wifi download

LeoFont — Mon, 19 Dec 2016 09:50:20 GMT

Same result. Message again, tried to install and end message is: Update System Software could not be installed. I guess I'll have to live with it

Re: Xperia Z won't update thru wifi download

_alexdon_ — Mon, 19 Dec 2016 09:51:04 GMT

Did you modify your phone software in any way? Root, unlocked bootloader?

Re: Xperia Z won't update thru wifi download

LeoFont — Mon, 19 Dec 2016 16:49:00 GMT

Not that I know. It was my brother's phone and he gave it to me. I guess I have to ask him. But he did the factory reseting...:smileyconfused:

Re: Xperia Z won't update thru wifi download

_alexdon_ — Mon, 19 Dec 2016 20:52:40 GMT

Really strange. Any chance you could perform a software repair using Xperia Companion? Ask him about the phone too.

Re: Xperia Z won't update thru wifi download

CameronT — Mon, 19 Dec 2016 23:19:21 GMT

@alexdon,

He can't do the software repair because he has connection issues with his USB.

@LeoFont,

What are the connection problems you are having via USB? I am sure you can do the update via Xperia Companion, but you will need USB connectivity for it to work. If we can resolve the USB problem we might be able to resolve the update problem too.